Controls Project Manager

Essential Duties and Responsibilities

• Responsible for timely completion of assigned projects and customer satisfaction.
• Plans and analyzes assigned projects, establishes schedules and project parameters and sets procedures to accomplish system objectives, involving complex contracting applications.
• Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
• Examines and reviews contracts and estimates by performing risk analysis and developing risk plans.
• Ensures compliance with internal contracting processes.
• Establishes an operations budget for assigned projects by revising the original estimate based on validated project scope.
• Responsible for maintaining the accuracy of the forecasted cost at completion.
• Controls expenses by monitoring assigned project budget.
• Creates and makes revisions to project schedules including: generating tasks, estimates, dependencies; milestones, CPM Analysis; and Histogram Analysis.
• Oversees the following: preparation of Trane material and vendor orders, recording the receipt of materials and approving payments.
• Prepares sub-contractor request for quotation’s (RFQ) including: scope statements, plans and milestone dates, specs, bonding requirements, and billing schedule of values.
• Receives and qualifies subcontractor proposals, supervises work of project assigned staff, subcontractors and installers.
• Generates technician work orders: reviews plan, reviews progress, and prioritizes tasks.
• Mets with contractors and owners to discuss scope of project, budgets, performance, and closeout.
• Supports the sales function by assisting with quote preparation and proposal as required.
• Responsible for project cash-flow management: progress billing, collections support and monitoring, and resource management.
• Responsible for change order management by recommending solutions, facilitating quotes.
• Ensures that quality standards are maintained for assigned projects.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Obtains acceptance and timely sign-off of the project by the customer.
• Responsible for the successful transition of warranty to the service process.
• Flexibility to work outside normal work hours/weekends, as required.
• Some travel with occasional overnight stays.

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
• Continually look for ways to improve our processes and ability to serve our customers effectively.
• Improve personal performance on a continual basis.

Customer Service

• Provide responsive, professional and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with customers in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long-term customer relationships.
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required.

Safety

• Follow all company safety programs and report any non-compliance to Controls Operations Leader.
• Notify Controls Operations Leader or Safety Manager of any unsafe conditions.

Supervisory Responsibilities

None

Qualifications

• Minimum of high school diploma, college degree a plus; three+ years HVAC/Controls project management experience and/or training; or equivalent combination of education and experience.
• Previous billing/accounting experience is a plus.
• MS Office Suite.
• Valid Driver License.
• Ability to read, analyze and interpret service bulletins, technical procedure manuals, equipment specifications, and governmental regulations.
• Ability to effectively present information and respond to questions from top management, customers and staff.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work with hands to operate computer keyboard, mouse and telephone keyboard.
• Ability to sit, stand, walk use hands to operate computer keyboard and telephone.
• Ability to lift and/or move up to 50 pounds and occasionally up to 100 pounds.
• Ability to travel locally as required.
• Ability to pass drug screening.
• Ability to prove US employment eligibility.