Control Tower Clerk - 2nd Shift

Description

The Control Tower Clerk is responsible for monitoring and coordinating logistics activities to ensure the timely and accurate processing of customer orders, delivery documentation, and shipment execution. This role serves as a central communication hub between operations, dispatch, customers, and leadership, proactively identifying and escalating issues that may impact service levels, production schedules, or customer deliveries.

• Maintain consistent communication with BASF and other designated stakeholders regarding delivery notes, shipment status, and operational updates.
• Ensure all expedited orders are prioritized, picked, processed, and shipped according to customer requirements.
• Verify delivery note information is complete, accurate, and properly printed prior to shipment release.
• Monitor picking progress and order execution activities to ensure timely completion.
• Escalate operational delays, inventory discrepancies, or process issues to the Operations Manager, Supervisor, or appropriate leadership team.
• Maintain open communication with dispatch regarding delivery note concerns or shipment issues that may impact truck departures.
• Utilize SAP and other logistics systems to monitor order status, shipment activity, and inventory movement.
• Track and communicate exceptions, delays, and service risks to internal and external stakeholders.
• Support daily operational reporting and documentation requirements.
• Aid in identifying process improvement opportunities to enhance operational efficiency and customer service.
• Maintain accurate records and documentation related to delivery processing and logistics activities.

Requirements

• High School Diploma or equivalent required.
• SAP experience required with proficiency in logistics, order management, and shipment tracking functions.
• Strong computer skills required, including Microsoft Office applications.
• Experience in logistics, supply chain, transportation, warehouse operations, or customer service preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively across multiple departments.

Work Environment

• Frequent interaction with operations personnel, dispatch teams, customers, and leadership.
• Exposure to warehouse conditions including moving equipment, vehicle traffic, and varying noise levels.
• Frequent computer use and system monitoring throughout the workday.
• Ability to walk the shop floor and truck yard as needed to support operational activities.
• Required use of Personal Protective Equipment (PPE) while in operational areas.