Control Tower AI Lead

Key Responsibilities

• Lead the modeling, creation, enhancement, and validation of AI/ML applications for Field Quality and Control Tower initiatives
• Collaborate cross-functionally with engineering, warranty, and customer experience teams to align AI tools with business needs
• Drive the evolution of the AI roadmap for Quality, identifying opportunities for innovation and scalability
• Translate complex warranty and customer feedback data into actionable insights using Palantir tools such as My Customer Voice, Quiver, and Complex Foundry Analysis
• Ensure robust testing and validation of AI/ML models to meet performance, accuracy, and reliability standards
• Support continuous improvement of existing AI applications through iterative development and stakeholder feedback
• Mentor junior engineers and contribute to a culture of technical excellence and innovation

Basic Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or related field
• 5+ years of experience in AI/ML modeling, testing, and validation, preferably in automotive or manufacturing quality domains
• Strong understanding of Control Tower operations and end-to-end warranty processes
• Proven experience with Palantir Foundry tools, including My Customer Voice, Quiver, and complex analytical workflows
• Proficiency in Python, SQL, and data visualization tools
• Able to envision, adapt, and enhance AI strategies aligned with evolving business goals
• Excellent communication and stakeholder engagement skills

Preferred Qualifications

• Experience in deploying AI/ML models in production environments
• Familiarity with cloud platforms and MLOps practices
• Background in field quality analytics or customer satisfaction metrics
• Prior leadership or mentoring experience in technical teams

Salaried Employee Benefits (US, Non-Represented)

• Health & Wellbeing
• Compensation, Savings, and Retirement
• Time Away from Work
• Family Benefits
• Professional Growth
• Company Car & More

EOE/Disability/Veteran

We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.