Control Support Engineer

About the role

Perform building automation and control system maintenance, troubleshooting, upgrades, and customer support to improve system reliability, efficiency, safety, and equipment performance.

Responsibilities

• Perform building automation and control system maintenance in accordance with manufacturer specifications and customer requirements.
• Troubleshoot and diagnose control system issues involving controllers, sensors, actuators, communications, programming, and other BAS components.
• Perform control system upgrades, including hardware and software updates, to bring systems to current revision levels.
• Complete detailed service documentation, including work performed, problems identified, corrective actions, parts used, and outstanding system concerns.
• Submit accurate and timely work order reports to the Service Manager.
• Provide recommendations to customers regarding system operation, performance improvements, preventive maintenance, and equipment reliability.
• Train and instruct customer personnel on the proper operation and maintenance of building automation and control systems.
• Support Control Project Managers and construction projects when additional technical resources are required.
• Properly maintain and utilize company-provided tools, safety equipment, computers, mobile devices, and other assets.
• Follow company and customer safety procedures while performing work at customer sites.
• Perform additional duties and technical assignments as directed by the Service Manager.

Requirements

• Bachelor's degree in electrical engineering, mechanical engineering, HVAC, or a related field; or four years of relevant experience installing and maintaining commercial or industrial control systems.
• Alerton Certified Engineer (ACE) certification preferred.
• Valid New York State driver's license with a satisfactory driving record.
• Strong knowledge of computers, operating systems, computer networks, and databases.
• Strong electrical background with experience troubleshooting and repairing electrical and electronic control devices and circuits.
• Ability to independently diagnose, troubleshoot, and repair building automation and control systems.
• Working knowledge of mechanical HVAC systems and their associated controls.
• Experience with BAS platforms such as Alerton, Distech Controls, and Niagara.
• Previous customer service experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail and ability to accurately document completed work.
• Proficiency with Microsoft Office applications, including Word, Outlook, Excel, and Access; familiarity with SQL preferred.

Skills

• Ability to operate computers, mobile devices, printers, and other standard business equipment.
• Experience working with building automation system software, including Alerton, Distech Controls, and Niagara.
• Proficiency with Microsoft Office and familiarity with computer networks, databases, and SQL.

Physical Requirements

• Ability to climb, balance, stoop, kneel, crouch, crawl, reach, sit, stand, walk, push, pull, grasp, and perform repetitive motions as required.
• Ability to occasionally lift or exert up to 50 pounds of force.
• Ability to safely perform field service work in mechanical rooms, equipment areas, and customer facilities.

Work Environment

• Ability to work in both indoor and outdoor environments.
• May be exposed to extreme temperatures, noise, vibration, moving mechanical equipment, electrical systems, fumes, odors, dust, mists, and gases.
• Must be able to work safely around energized equipment and operating HVAC and mechanical systems.

Pay

$35–$45 per hour, depending on experience.