Control Room Operator [Staunton, VA]

About the role

Iteris is looking for a Control Room Operator (Traffic Management Center) to play a critical, behind‑scenes role in ensuring safe and efficient travel across the transportation network. Working in a fast‑paced, technology‑driven operations control center, you will monitor real‑time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This mission‑driven position directly impacts highway safety, traffic flow, and emergency response operations.

Responsibilities

• Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds.
• Perform continuous surveillance and system monitoring of transportation networks and signals.
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork).
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety.
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems.
• Operate a multi‑system console environment, managing real‑time data and network systems.
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511).
• Provide accurate, real‑time customer and traveler information to the public and stakeholders.
• Document incidents and operational activities using reporting and operations systems for tracking and analysis.
• Communicate and coordinate with internal teams, partner agencies, and external responders.
• Report system issues, equipment failures, and roadway hazards to appropriate personnel.
• Support emergency operations (e.g., severe weather, evacuations) and special‑event traffic management.
• Follow established policies, procedures, and safety protocols at all times.

Requirements

• High school diploma or GED.
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred.
• Strong proficiency with computer systems and Windows‑based applications.
• Ability to learn and operate ITS, traffic systems, and network‑based technologies.
• Excellent written and verbal communication skills.
• Ability to remain calm and effective in high‑pressure, real‑time environments.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Basic understanding of maps, roadways, and geographic navigation.
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays).
• Willingness to serve as essential personnel during emergencies.
• Experience with traffic operations, transportation systems, or roadway monitoring preferred.
• Familiarity with CCTV surveillance, signals, and control systems a plus.
• Background in incident management, dispatch, or emergency response a plus.
• Experience working in a control center or console‑based environment highly preferred.

Pay

Iteris anticipates paying $19.00 per hour for this role.

Benefits

• 401(k) with immediate matching and no vesting period.
• Generous paid‑time‑off (PTO) benefits.
• Comprehensive medical, dental, and vision coverage.
• Life insurance.
• Medical reimbursement plans.
• Disability coverage.
• Education assistance program.