Control Room Operator

About the role

We’re looking for a detail-oriented Control Room Operator to join our Customer Support Center Operations team remotely within Michigan, U.S.

Responsibilities

• Execute manual tasks within the Control Room application
• Report daily activities and incidents to ensure operational integrity
• Maintain security standards within the Control Room
• Test the Draw Based Games (DBG) solutions for current and new clients
• Handle sensitive material and uphold all security policies
• Communicate effectively with clients, supervisors, and the Director of Operations
• Execute testing in line with scheduled plans
• Coordinate and participate in DBG and onboarding audits
• Maintain information confidentiality

Requirements

• High School Diploma or GED Equivalent
• 3+ years of Control Room Operator or related experience
• Proven ability to meet performance goals for accuracy, quality, and productivity
• Strong technical knowledge of control room systems and adherence to compliance standards

Qualifications

• Detail-oriented, with a strong understanding of operational processes and systems
• Skilled in handling tasks with accuracy, quality, and adherence to policies and procedures

Skills

• Control room operations and compliance requirements
• Effective communication with experience reporting incidents and working within fast-paced environment

Benefits

Competitive compensation
Profit sharing program – every role plays a part in our success!
Comprehensive Group Benefits
Opportunities for professional development
Tuition reimbursement
Employee & Family Assistance Program
Hybrid Work Environment

Pay

TBD

Schedule

Remote work within Michigan, U.S.

Benefits

Comprehensive Group Benefits
Employee & Family Assistance Program