Control Room Operator (CRO)

About Symbrant Aviation Services

Symbrant Aviation Services provides mission-critical airport infrastructure support at major U.S. airports. We ensure safe, reliable, and efficient operations for airlines and passengers by maintaining and monitoring:

• Baggage Handling Systems (BHS)
• Passenger Boarding Bridges (PBB)
• Pre-Conditioned Air Units (PCA)
• Ground Power Units (GPU)

At Boston Logan – Terminal C, our team supports high-volume airline operations in a 24/7 airport environment where performance, communication, and precision matter.

Job Summary

The Control Room Officer (CRO) at Symbrant Aviation Services plays a critical role in supporting day-to-day airport operations by coordinating real-time communications, dispatching maintenance resources, and tracking operational activity across a 24/7 environment.

Key Responsibilities

• Monitor incoming service requests (e-calls, work orders, radio, phone, or digital systems).
• Dispatch mechanics, technicians, and support staff based on priority, issue type, and availability.
• Ensure timely response and follow-up on all assigned tasks.
• Distribute a daily staffing report at the start of each shift, and complete an end-of-shift report summarizing all system activity, e-calls, and work orders.
• Act as the central point of contact between maintenance teams, airline partners, airport operations, and internal leadership.
• Provide clear status updates, escalate issues when required, and maintain professional communication under pressure.
• Track work orders, incidents, and shift activity using CMMS tools (such as UPkeep), spreadsheets, and internal trackers.
• Maintain accurate logs of downtime events, response times, and resolutions.
• Ensure information is properly documented for shift handovers and reporting.
• Monitor operational systems related to Baggage Handling Systems (BHS), Ground Support Equipment (GSE), and facility infrastructure using available monitoring tools and dashboards.
• Identify abnormal conditions and notify appropriate personnel for response or escalation.
• Support smooth handoffs between shifts by ensuring all open issues, priorities, and notes are clearly communicated.
• Cross-coordinate with maintenance, facilities, and safety teams to support operational continuity.
• Identify recurring issues or inefficiencies and communicate them to leadership.
• Follow established procedures, safety protocols, and communication standards at all times.

Required Skills & Qualifications

• A high school diploma or equivalent required
• Strong organizational skills with the ability to multitask and prioritize
• Clear verbal and written communication skills
• Comfort working with computers, CMMS systems, and basic Excel trackers
• Ability to remain calm, professional, and focused in high-pressure situations
• Willingness to work nights, weekends, holidays, and rotating shifts as required
• Dependable attendance and punctuality are essential

Preferred (Not Required)

• Experience in aviation, transportation, logistics, facilities, or dispatch roles
• Familiarity with maintenance environments or industrial operations
• Prior experience with call centers, dispatching, or control room operations

Physical & Work Environment Requirements

• Ability to sit for extended periods while monitoring systems and communications
• Ability to respond quickly to operational changes
• Work performed in a control room / operations center environment