Control Room Operator

About the role

Iteris is seeking a Control Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role in ensuring safe and efficient travel across the transportation network. This role involves monitoring real-time traffic and roadway conditions, managing incident response, and coordinating dispatch communications to support public safety.

Responsibilities

• Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
• Perform continuous surveillance and system monitoring of transportation networks and signals
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
• Operate a multi-system console environment, managing real-time data and network systems
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
• Provide accurate, real-time customer and traveler information to the public and stakeholders
• Document incidents and operational activities using reporting and operations systems for tracking and analysis
• Communicate and coordinate with internal teams, partner agencies, and external responders
• Report system issues, equipment failures, and roadway hazards to appropriate personnel
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
• Follow established policies, procedures, and safety protocols at all times

Requirements

• High school diploma or GED
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
• Strong proficiency with computer systems and Windows-based applications
• Ability to learn and operate ITS, traffic systems, and network-based technologies
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Basic understanding of maps, roadways, and geographic navigation
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
• Willingness to serve as essential personnel during emergencies
• Experience with traffic operations, transportation systems, or roadway monitoring preferred
• Familiarity with CCTV surveillance, signals, and control systems a plus

Qualifications

• Background in incident management, dispatch, or emergency response a plus
• Experience working in a control center or console-based environment highly preferred

Skills

• Proficiency with computer systems and Windows-based applications
• Strong communication skills
• Attention to detail and ability to manage multiple priorities
• Knowledge of traffic operations, transportation systems, or roadway monitoring
• Experience with CCTV surveillance, signals, and control systems

Benefits

Iteris offers a competitive compensation package, including a starting salary of $19.00 per hour. Additional benefits include:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off (PTO) benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Pay

$19.00 per hour

Schedule

Nights, weekends, and holidays are included in the schedule.