Control Room Management Specialist – Interstate Control Center

Key Responsibilities

• Maintain extensive knowledge of DOT PHMSA federal regulations and compliance requirements.
• Maintain Control Room Management (CRM) Procedures to ensure compliance.
• Support and maintain an effective training program for pipeline controllers, including initial and recurring training.
• Develop and maintain Alarm Management Program metrics and KPIs to evaluate and continuously improve the program's effectiveness.
• Support Control Center programs, including fatigue management, change management, and alarm management.
• Develop curriculum, training materials, best practices, desktop drills, manuals, and tests for operations and regulatory/compliance training programs.
• Support CRM with internal/external inspections and audits.
• Conduct annual compliance training for controllers and management.
• Function as Gas Control representative for Supervisory Control and Data Acquisition (SCADA) system changes and projects.
• Help develop and oversee software enhancements to improve Gas Control’s ability to operate the pipeline safely, efficiently, and in a compliant manner.
• Perform or oversee reviews of controller activities and workload analysis to ensure safe operations of pipeline systems.
• Support system-wide Gas Control Department goals, incident investigations, and lessons-learned initiatives.

Qualifications

• Education: Bachelor’s degree required or equivalent experience.
• Experience: 6+ years working in a control center.
• Previous experience with data analytics management, teaching, coaching, and presenting required.
• Proven ability to handle multiple projects simultaneously with an emphasis on attention to detail.
• Ability to build and maintain effective and collaborative relationships.

Preferred Knowledge / Skills

• Knowledge of DOT/PHMSA regulations, including control room management (CRM) requirements.
• Understanding of the Natural Gas Industry and Gas Control operations.
• Proficiency in SharePoint, Word, Excel, DataParc, and PowerPoint.
• Experience developing and implementing control room training.