Jobs · Manufacturing · North Carolina

Control Room Specialist

Reynolds American Inc. · Winston-Salem, NC · 2 wk ago
Manufacturing$50k/yrFull-time

About the role

The Control Room Specialist is responsible for monitoring, analyzing, and coordinating all activities related to production operations from the control room. This role ensures safe, efficient, and continuous plant operation by overseeing process equipment, responding to alarms, communicating with field operators, and supporting real-time decision-making. The position plays a key role in maintaining product quality, equipment reliability, and compliance with safety and environmental standards.

Responsibilities

  • Monitor plant equipment, process controls, instrumentation, and automated systems from the control room.
  • Adjust process parameters to maintain optimal performance and product quality.
  • Respond immediately to alarms, abnormal conditions, or equipment malfunctions.
  • Cookordination with field operators and maintenance teams to troubleshoot issues.
  • Serve as the central communication point for operations, maintenance, and leadership teams.
  • Issue work notifications and log operational events in shift reports.
  • Dispatch field operators to perform manual checks, inspections, or adjustments as needed.
  • Adhere strictly to OSHA, environmental, and company safety policies.
  • Maintain accurate logs of operational changes, downtime, alarms, and equipment status.
  • Prepare shift turnover reports to ensure seamless communication between teams.
  • Support quality documentation related to production batches or process variations.
  • Identify opportunities to improve process efficiency and reduce downtime.
  • Participate in root cause analysis and corrective action processes.
  • Recommend automation or procedural improvements to enhance system performance.

Requirements

  • A high school diploma or equivalent; technical certification preferred.
  • Experience in manufacturing, industrial operations, utilities, or process control.
  • Strong computer skills, including familiarity with HMIs, SCADA, or PLC-based systems.
  • Ability to multi-task, prioritize, and operate calmly in fast-paced environments.
  • Excellent communication and teamwork skills.

Qualifications

  • An associate degree in Industrial Technology, Process Operations, or related field.
  • Experience in a 24/7 plant environment (e.g., chemicals, power, plastics, metals).
  • Understanding of Lean Manufacturing or Continuous Improvement principles.

Skills

  • Technical knowledge of process control systems.
  • Problem-solving and troubleshooting abilities.
  • Effective communication and collaboration skills.
  • Ability to work independently and as part of a team.

Benefits

  • 401(k) plan with employer match.
  • Comprehensive health and welfare benefits package.
  • On-site health clinics and fitness centers.
  • Employee assistance program.
  • Voluntary insurances.
  • Tuition reimbursement and student loan support.
  • Charitable giving matching grants.
  • Healthcare concierge service.
  • Volunteer service opportunities.
  • Extensive training opportunities.
  • Paid leave including sick and personal time, vacation, holidays, parental leave, and more.

Pay

Competitive salary and benefits package.

Schedule

24/7 shift work environment.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

We are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

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