Control Room Lead/SOP Specialist

About the role

AECOM is seeking a Control Room Lead/Standard Operating Procedures (SOP) Specialist to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic operations control room located in Omaha, NE.

Responsibilities

• Oversee the successful and timely execution of assigned shift personnel duties in a fast-paced operational environment.
• Maintain strict compliance with standard operating procedures, quality control, and personnel management.
• Manage and log traffic incidents in an advanced transportation management system software.
• Coordinate and dispatch incident response crews to incidents in a safe, timely and efficient manner.
• Detect, confirm, and track equipment failures affecting control room operations.
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status.
• Inform first responders of traffic related incidents involving injury and assist with coordination of lane closures and diversion routes.
• Coordinate incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination.
• Conduct periodic work product audits to ensure procedural compliance and staff understanding.
• Oversee shift scheduling and compliance with attendance policies in conjunction with senior managers.
• Cook up and track all assigned employee training for initial and recurrent training.
• Lead and/or participate in post-incident analysis.
• Make procedural updates to the TMC SOPs.

Requirements

• High School Diploma + 2 or more years of prior experience as a Traffic Monitoring Operator or other related experience.
• Driver’s license in good standing.

Qualifications

• Competence in MS Office products.
• Technical writing skills to include grammar editing and content flow.
• Time management experience.
• Previous supervisory experience.
• Prior experience working in a fast paced, technology-infused environment.

Skills

• Knowledge of Nebraska’s Interstate and Arterial Road Network.
• Basic proficiency with computer and communication systems.
• Willingness and ability to work in a 24/7/365 operating environment, which may include weekends, nights, and holiday shifts.

Benefits

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.