Control Room Clerk

Description

Under general supervision, the Control Room Clerk ensures the safety of all jail employees, visitors, volunteers and inmates by observing, controlling and logging all movements of internal and external facility traffic/activities, and provides clerical support for the jail including data entry, purchasing, transcribing, and records management.

• Monitor and operate the audio-visual electronic control console and touch screen control system, including a bank of cameras that monitor the facility, control the use of doors and intercom systems.
• Maintain courteous and cooperative working relationships with administrative and other County personnel, public agencies, and the general public, and work under the guidance of Local/State/Federal regulations and County policies/procedures.

Control Room Duties

• Monitor and operate the audio-visual electronic control console and touch screen control system, including a bank of cameras that monitor the facility, control the use of doors and intercom systems.
• Maintain distribution, logging, and collection of designated keys.
• Coordinate, monitor, and operate base radio system and fire alarm system.
• Answer telephones and provide information on inmates and jail-related policies and procedures to law enforcement staff, court officials and the general public or transfer calls to the appropriate authority.
• Scan inmate mail, messages and packages for contraband and content.
• Report existing and potential safety hazards and security threats, disturbances, and irregularities to the shift supervisor.
• Monitor and report inmate rule violations; Observe and respond to unauthorized movements and/or emergency situations; Correct unauthorized movements by voice commands; Route officers and/or patrol cars to designated locations as necessary; Summons outside police, fire and medical assistance as necessary.
• Maintain a positive, helpful, constructive attitude and working relationship with Elected Officials, managers, supervisors, departmental employees, other County employees, representatives from other agencies, and the public.

Clerical Duties

• Receive, enter, review for processing and releasing public records requests in accordance with the state law, Kittitas County Code, and Sheriff’s Office policy.
• Become proficient with the laws relevant to the Public Records Act and attend relevant industry trainings and conferences to maintain familiarity of laws.
• Produce various statistical reports as needed.
• Greet the general public and assist with their requests or concerns, answers phone and redirect calls.
• General document handling.
• Sort and distribute incoming/outgoing mail.
• Aid medical staff with medication supplies inventory and audits as needed.
• Aid in scheduling appointments and maintaining medical records.
• Comply with HIPAA confidentiality requirements.
• Medicare bill processing and tracking for reporting purposes.
• Other clerical and receptionist duties as assigned by Supervisor.

Minimum Qualifications

• High School Diploma or GED equivalent.
• At least one (1) year of general office experience working in a fast-paced environment which required the ability to multi-task.
• U.S. Citizen or Lawful Permanent Resident.
• Valid Washington State Driver’s License.
• 21 years of age at time of hire.
• First Aid & CPR certified or ability to obtain certification within six (6) months of hire (employer-provided).
• Qualify and obtain ACCESS Certification within six (6) months of hire (employer-provided).

Supplemental Information

• Work is performed in a confined, controlled, and dimly lit environment.
• There is no direct contact with inmates; however, verbal contact is frequent and visual monitoring is constant.
• Persons in this position will be required to perform shift-work, rotating days and nights as scheduled, including weekends and holidays.
• Mobility to traverse stairs, work in a confined office setting, and use standard office equipment; strength to lift up to 25 pounds; vision (including peripheral) to read printed materials, computer screens, monitors, and be acutely aware of activity within the facility; and hearing and speech to communicate clearly in person, as well as over the telephone, intercom, and radio.
• All PPE must be worn when required for employee safety, and safety rules/regulations must be adhered to at all times.
• Occasional travel outside the county may be necessary for training or other purposes; must be able to safely operate a motor vehicle in all weather conditions and levels of daylight.
• Reliable attendance including punctuality are required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if requested.
• Kittitas County is an equal opportunity employer.