Control Desk Operator/Analyst

About the role

Polymarket is seeking a US Control Desk Operator/Analyst to oversee market operations, risk oversight, compliance, and technology. This role serves as a critical first line of defense for Polymarket’s CFTC-regulated Derivatives Clearing Organization (DCO) and Designated Contract Market (DCM). The position is shift-based, running from 4:00 PM to 12:30 AM, supporting one of the most dynamic 24/7 trading platforms in the industry.

Responsibilities

• Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
• Action, review, and reconcile daily transactions—ACH deposits, wire transfers, and withdrawals—ensuring proper flow of funds
• Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
• Serve as the investigative backbone for the CX team—research transaction logs, data feeds, and contract specifications to resolve user disputes
• Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
• Critically evaluate existing SOPs and speak up when a policy or process doesn’t make sense or could be optimized
• Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
• Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks

Requirements

• Bachelor's degree required
• 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution as a core part of the role
• Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight
• Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases
• Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment
• Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs
• Strong attention to detail under time pressure—catches things others miss, consistently, when the stakes are real
• Ability to write clear, precise process documentation and technical specifications that engineers can actually act on
• Comfort operating in fast-moving environments where processes are still being built and ambiguity is the norm

Qualifications

• Experience at a fintech, crypto exchange, or prediction market platform
• Familiarity with stablecoin or on-chain settlement mechanics
• Prior experience partnering with engineering teams to scope and ship operational automations
• SQL or basic scripting ability to pull data and investigate discrepancies independently

Skills

• Hands-on experience with CFTC regulatory frameworks
• Relentless roll-up-your-sleeves mentality
• Technical skills (APIs, SQL, databases)

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories