Control Center Operator

DK Security is Michigan’s fastest-growing security company, established in 1995. Originally an investigations firm, we’ve expanded to provide uniform security, event staff security, loss prevention services, and more. We offer opportunities for growth, development, and teamwork in a professional setting.

About The Job

DK Security is seeking qualified professionals to join our Central Control team. While employed by DK Security, you will be assigned to Central Control, the Security Operations Center supporting State of Michigan facilities. Operators work alongside State of Michigan personnel and under the direction of Central Control leadership to provide exceptional service.

DTMB Central Control is a 24/7/365 operation that monitors security and life safety systems, coordinates emergency responses, and serves as a central point of contact for agency security information and requests. Team members monitor security systems, initiate responses, manage security cameras, coordinate emergency communications, assist with after-hours building operations, and maintain security equipment.

Military veterans and individuals with experience in security, firefighting, corrections, or law enforcement are encouraged to apply.

Keys To Control Center Operator Success

• Be computer literate and able to use standard office software.
• Dress professionally with excellent personal hygiene and grooming standards.
• Have strong customer service and phone skills.
• Remain calm in emergencies and de-escalate situations.
• Commit to teamwork, studying, and applying post guidelines with high accuracy.
• Pay close attention to detail.

Responsibilities

• Receive and process emergency information (medical emergencies, threats of violence, suspicious activity, fire, weather emergencies, etc.).
• Initiate emergency response efforts based on established procedures and best practices.
• Coordinate response efforts and share information with law enforcement, emergency dispatchers, firefighters, medics, security guards, facilities supervisors, and management.
• Draft and send emergency communications and after-action reports.
• Utilize security systems to monitor and facilitate emergency response efforts.
• Perform other duties as assigned.

Requirements

• Intermediate computer skills (Microsoft Office, email, internet, and ability to learn new software).
• Must be at least 18 years old with a high school diploma or GED (per MCL 338.106717(2)).
• Must pass a drug screening at hire and randomly thereafter (including for marijuana).
• No felony convictions (per MCL 338.106010(1)(c)).
• No misdemeanor convictions related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information, controlled substances (including marijuana), or two or more alcohol-related offenses (per MCL 338.106010(1)(c)).
• Ability to sit, stand, and walk (including stairs) for 8–12 hours at a time.
• Ability to lift at least 50 lbs.
• Must be CPR, First Aid, and AED certified (or willing to become certified) and physically capable of administering lifesaving care.
• Must have clear vision (20 feet, corrected if necessary).
• Must be able to hear conversations in loud environments (in-person or via radio).
• Must be able to use a smartphone and computer for typing, emails, and online training.
• Must be fluent in reading, writing, speaking, and understanding English.

Schedule

• Full-time, Monday–Sunday (various days).
• 1st, 2nd, and 3rd shifts available.
• Must be available for morning, evening, and night shifts on a 3-to-4-month rotation.
• Evening and night shifts receive an additional $1.00/hour shift differential.

Pay

$20–$27.15 per hour.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Sick Days