Control Center Mgr-RR (4033)

About the role

The Control Center Mgr-RR coordinates the management of daily transit operations in the SEPTA Operations Control Center. This role provides management oversight of equipment movement and vehicle operating personnel to ensure the safe and efficient performance of all duties. The role also directs Transportation Service Managers and other operations Division personnel to perform specific functions in response to and in support of service and disruption incidents.

Responsibilities

• Controls, manages and directs the safe movement of trains and safe operating and working practices for all railroad crafts over assigned territory using various control systems using knowledge of signal/switch systems, and mode specific Book of Rules and/or operating manuals.
• Interfaces with employees of connecting railroads and/or interchange carriers to coordinate the movement of transit equipment, and the safe performance of duty on SEPTA dispatched territory.
• Makes real-time changes to active transit vehicle schedules in applicable system in response to real-time service changes and operational needs.
• Adjusts and make alterations to schedules to ensure proper spacing and efficient utilization of equipment and personnel.
• Manage operational emergencies via the implementation of the Incident Command System and coordinating SEPTA’s response with external Emergency Response Agencies.
• Notify and coordinate with Power, Signals and Mechanical Desks for all situations involving traction power, signals, equipment and facilities.
• Notify and coordinate with SEPTA Police for all safety and security incidents throughout subway operations.
• Notify and coordinate with Control Center Information Managers to provide timely and accurate information to the public on service delays or incidents with service impacts.
• Aid in the collection and analysis of train operational data to improve on-time performance and other service measurements.
• Provide insight, analysis and suggestions on how to improve train schedules and on-time performance (OTP).
• Operate and utilize computer and manual reference files, procedures, and schedules.
• Maintain strong and ongoing line of communication with other Railroad Control Center Managers, Assistant Directors (ADs) and Director through MS Outlook email.
• Manage the reporting system to document occurrences involving service delays, passenger incidents, equipment failures and defects.
• Records and reports all reasons for reportable train delays on assigned dispatching territory and provides clear and cooperative information to Delay Clerk staff as required.
• Ensure a positive attitude/demeanor and represent the Authority.
• Comply with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities.
• Report any safety concerns, compromises or hazards affecting operations, the public self and/or other employees.
• Perform other duties as assigned/required.

Qualifications and Experience

• A High School Diploma or equivalent and a minimum of five (3) years proven transportation, emergency management, Air Traffic Control, Transportation Control Center experience, Municipal Emergency Management Dispatcher Center or 4 years of Police, Fire, EMS or Military service(with Honorable Discharge).
• In lieu of the above qualifications, an Assistant Conductor, Conductor or Engineer with NORAC and physical characteristic qualifications will be considered as an acceptable background.
• An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements.
• Must become NORAC Dispatcher Book of Rules Qualified within 60 days and a Qualified Railroad Dispatcher within 1 year Periodic recertifications are required.
• Must possess a proficient level of analytical, written, verbal and people skills.
• Must possess an acceptable attendance, performance and safety record.
• A review of employee’s work record will be part of the interview selection process.
• Acceptance Criteria: I. Allowable Attendance Deviations (total for a two-year period preceding the job posting closing date): Personal Illnesses – 5SAH or EAH - 6 Lateness/Misses – 3 II. Safety Record (total for a two-year period preceding the job posting closing date): Chargeable Accidents - 2 Preventable Accidents - 2 Signal Violations (If applicable) – 0 Warnings for Injured On-Duty Patterns - 0 III. Job Performance (assessed in each year for the two years preceding the job posting closing date): Must be Satisfactory * Discipline Record - Nothing above a written warning (SAM and Hourly Employees) Performance Appraisal - Overall Meets Expectations (SAM Employees Only) * Hourly personnel are not subject to formal performance evaluation SAM employees are eligible to apply for open positions (transfer/promotion) after six (6) months from the date of assignment for their current position. A review of the previous one (1) year performance appraisal (to ensure minimum standard of “Meets Expectations” for overall rating) will be conducted. A review of Discipline record, to ensure no discipline actions occurred during previous 1 year of employment will also be conducted.
• Subject to be called outside of normal duty hours.
• Must be able to work various shifts in support of a 24/7 operation.
• Basic understanding of Microsoft word and computer knowledge for reports is required.
• Ideal Qualifications And Experience: Prior experience in service supervision, dispatcher/controller or transit instruction preferred. Additional college course work and/or technical training preferred. NORAC Book of Rules Qualifications preferred.

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
• Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
• Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
• Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
• Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Why Join Our Team?

Enjoy Outstanding Benefits! ✅ Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums. ✅ Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future. ✅ Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones. ✅ Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being. ✅ Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement. ✅ Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt. ✅ Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!