Contracts Specialist

Role Location: Remote US – EST Timezone Preferred
Reports To: Associate Director, Partnerships (Part of the Commercial Team)

Responsibilities

• Manage and track customer contracts and renewal terms, proactively identifying upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines.
• Prepare and issue proposals and quotations for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team.
• Lead all client contract communications, serving as a trusted advisor to our clients on scope revisions, sharing documents in a timely manner, incorporating feedback, and keeping all parties informed and moving forward.
• Assist in negotiating contract terms where applicable.
• Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records of customer interactions and requests, maintaining clear documentation and timelines, and ensuring accurate execution.
• Identify and flag both high-risk customer issues and opportunities for contract expansion to the appropriate teams.
• Identify themes and opportunities across the portfolio, and work to provide clear feedback and recommendations for next steps.

Requirements

• Proven experience as a Contract Specialist, Renewals Specialist/Manager, or in a similar role in customer service or sales, ideally in B2B, life sciences, or healthcare technology.
• Experience with CRM software and other sales tools.
• Excellent external communication and customer-facing skills. You naturally translate pricing concepts into clear terms and communicate the value of the proposal you are sharing.
• Strong organizational and project management skills, with an attention to detail. You catch errors before they become problems, and you have systems that keep you (and your team) organized.
• Self-directed and resourceful. You thrive with clear goals but minimal hand-holding, and you're comfortable asking questions when you need guidance.
• Strong collaborator. You enjoy working cross-functionally and are comfortable communicating with different internal stakeholders to ensure they are informed and aligned.

Pay

Base Compensation: $90,000 - $115,000