Contracts Renewal Specialist

Key Responsibilities

• Initiate the sales process 120 days prior to contract expiration.
• Collaborate with clients on contract modifications, including additions, changes, or deletions.
• Cook up and schedule renewal orders based on customer needs and requests.
• Manage the renewal backlog and ensure timely follow-up.
• Provide NetSuite Order Update templates to Technologent’s Sales Team and customers as required.
• Share NetSuite Tracking templates with the Sales Team and customers when needed.
• Research and resolve any issues related to orders or contracts.
• Submit timely invoicing requests to Accounts Receivable (AR).
• Address any post-sale issues and ensure prompt resolution.
• Prepare Gross Profit (GP) reports as required.

Requirements

• 3-10 years of experience in contracts renewal or customer service.
• Strong business acumen with relevant industry experience.
• Proven work ethic with a track record of quality and efficiency.
• Exceptional customer service skills, including communication and problem-solving abilities.
• Detail-oriented with the ability to multitask and ensure accuracy.
• Familiarity with NetSuite or similar systems is an advantage.
• Ability to complete 2-3 classes from our strategic partners.
• Dedicated to supporting 2-5 Field Sales Account Executives.
• Dependable and consistent in follow-through.
• Self-motivated with the ability to work independently.
• Team-oriented, collaborating effectively with colleagues.
• Flexible and adaptable to changing business needs.
• Positive attitude and a commitment to creating a constructive work environment.
• Strong communication skills with an emphasis on clarity.

Qualifications

• Annual Salary Range is $55,000 to $85,000 depending on experience.
• The compensation range reflects the Company’s reasonable expectations at the time of posting.
• We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.
• [This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program]

Benefits

• Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at hr@technologent.com

Pay

• Annual Salary Range is $55,000 to $85,000 depending on experience.

Schedule

• Full Time