Contracts Manager

Postman is the world’s leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman simplifies each step of the API lifecycle and streamlines collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco with offices in Boston, New York, Austin, Tokyo, London, and Bangalore.

About the role

Postman's commercial business is scaling quickly across enterprise and mid-market segments, and the volume and complexity of the company's contracting work is growing with it. As Contracts Manager, you will own the operational engine that keeps Postman's commercial deals moving, from contract intake and template management through signature and execution. You will ensure nothing falls through the cracks while managing a high volume of global contracts with speed and precision.

Reporting to the Managing Counsel, Commercial, you will manage Postman's contract lifecycle management platform (Ironclad), build and maintain templates, playbooks, and documentation, and directly support high-volume commercial transactions. You will work closely with Deal Operations, Finance, Sales, and Legal teams to ensure contracts are executed accurately, on time, and in a scalable way. This role is equal parts systems thinking, process discipline, and cross-functional coordination.

Responsibilities

• Contract Lifecycle Management and Ironclad Administration
  • Serve as the primary administrator for Postman's Ironclad CLM platform, owning system configuration, workflow design, user management, and ongoing optimization.
  • Build, maintain, and improve automated contract workflows in Ironclad to reduce cycle times and minimize manual steps for the Legal and GTM teams.
  • Manage contract records, metadata, and reporting within Ironclad to ensure accurate, searchable, and auditable documentation.
  • Develop and maintain dashboards and reports for Legal, Deal Operations, and Finance leadership to track contract volume, cycle times, bottlenecks, and key metrics.
  • Troubleshoot system issues, coordinate with Ironclad support and internal teams on platform updates, and evaluate automation opportunities.
• Commercial Deal Support
  • Support commercial deal flow by preparing, routing, and managing routine agreements (NDAs, order forms, procurement documents) using approved templates and playbooks.
  • Coordinate signature workflows across internal stakeholders and external counterparties to ensure timely execution.
  • Triage incoming contract requests and route complex or non-standard matters to the appropriate attorney.
• Playbooks, Templates, and Documentation
  • Create, maintain, and update commercial contract templates, clause libraries, and negotiation playbooks in partnership with the Commercial Legal team.
  • Develop internal documentation (process guides, FAQs, decision trees) to enable self-service for Sales, Deal Operations, and Customer Success.
  • Support GTM team enablement by creating training materials and reference resources on contract processes and escalation paths.
  • Identify gaps in templates or documentation and propose improvements based on deal flow patterns.
• Cross-Functional Coordination
  • Partner with Deal Operations, Finance, and Sales to keep contract workflows running smoothly and resolve execution issues.
  • Coordinate with the broader Legal team to align CLM processes with legal review workflows.
  • Contribute to Legal team operational initiatives, including process improvements and tool evaluations.

Requirements

• 5-7 years of experience in contract management, legal operations, or a similar role supporting commercial transactions at a technology company.
• Hands-on Ironclad administration experience, including workflow design, template building, reporting, and system configuration.
• Strong understanding of the commercial contract lifecycle in a B2B SaaS environment, from intake through execution and post-signature management.
• Experience developing or improving reporting and analytics for legal or deal operations teams.
• Self-starter who thrives with minimal direction, proactively identifies problems, and takes ownership of outcomes.
• Clear communicator who builds trust quickly with cross-functional stakeholders and ensures follow-through.
• Comfort with AI-powered contract tools and enthusiasm for identifying automation opportunities.
• Track record of creating and maintaining contract templates, playbooks, and process documentation.
• Strong organizational and project management skills to manage high volumes of contracts with speed and precision.
• Bachelor's degree in a relevant field or equivalent professional experience.

Preferred Qualifications

• Familiarity with Salesforce CPQ tools and their integration with CLM workflows.
• Experience developing and delivering training or enablement materials for GTM stakeholders on contracting processes.
• Experience deploying or evaluating AI features within CLM platforms (e.g., Ironclad AI, AI-assisted review).
• Exposure to enterprise SaaS deal structures, including multi-year subscriptions, marketplace transactions, and channel/reseller agreements.
• Paralegal certificate or legal operations certification (CLOC or equivalent).
• Familiarity with data privacy agreements (DPAs) and standard security review processes.
• Track record of working closely with Deal Operations, Finance, and Sales teams on contract processing and billing handoffs.

What Success Looks Like

You will have full ownership of Postman's Ironclad environment, with well-documented workflows, clean contract data, and reporting that Legal and business leadership rely on. You will build a strong operational rhythm with Deal Operations and Finance, and GTM stakeholders will trust that contracts are handled quickly and accurately. Your partners will see you as the person who makes contracting easy.

Pay

The reasonably estimated base salary for this role ranges from $100,000 to $140,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

Benefits

• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Wellness programs for physical and mental health.
• Team-building events.
• Donation-matching program.

Schedule

This is an in-office role, 5 days a week, for candidates based in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, or London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year.