Contracts and Legal Operations Specialist (60437)

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real content. The posting includes description of role (What You Will Do) which can be Responsibilities. There's also "Qualifications" section. There's "What We Offer" which includes benefits, maybe also compensation. There's no explicit Pay or Schedule specifics, only mention of compensation: "Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation." That's vague but still mentions compensation. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated: health coverage, retirement, PTO, additional perks. So we can have Benefits section. Pay: they mention compensation but not specific numbers; still they state "Competitive base pay, annual bonus opportunities..." That is some mention of compensation. Should we include Pay section? The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation, albeit generic. I'd include a Pay section with that text. Schedule: no mention of schedule (e.g., full-time, hours). So omit Schedule. We also need About the role? Could be a brief summary paragraph at top: "Supports AAA Northeast's legal department by managing the full lifecycle..." That's about the role. Could be placed as a

before sections, not as heading. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have About the role as heading if we have content. The initial paragraph could be About the role. Then Responsibilities (What You Will Do). Then Qualifications (What You Will Need). Then Benefits (What We Offer). Then Pay (Compensation). Possibly Skills? Not explicitly separate; qualifications include skills. Could combine. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: EEO, equal opportunity, etc. Remove duplicated lines. Also remove application instructions (none). Remove cookie/navigation/legal etc. We need to preserve all substantive information. So we need to include details from description, responsibilities, qualifications, benefits, compensation. Let's extract: About the role: "Supports AAA Northeast's legal department by managing the full lifecycle of commercial agreements and the operational systems, processes, and reporting that enable effective legal service delivery." Responsibilities (What You Will Do): includes contract drafting and negotiation, contract management, legal technology and CLM administration, legal department operations, cross-functional collaboration. Need to preserve bullet points? We'll use

• . Qualifications (What You Will Need): list of requirements: Bachelor's Degree business administration, legal studies, or related field required or 6-8 years additional relevant work experience required. Master's Degree or other advanced degree preferred. 4-6 years progressive experience in contract management, legal operations, commercial contracting, or related function, including at least two years in an in-house legal department or corporate environment required. Demonstrated experience drafting, reviewing, and negotiating commercial agreements required. Proficiency with contract lifecycle management platforms and Microsoft Word and Excel required. LinkSquares experience and exposure to matter management or document management systems. Direct experience administering or configuring LinkSquares, including workflow automation, custom reporting, and AI-powered contract analytics, is highly valued preferred. Experience developing operational metrics, reports, or dashboards preferred. Knowledge of insurance, automobile club, consumer privacy, or other regulations relevant to AAA Northeast’s operations preferred. Familiarity with complementary legal technology tools, such as AI-assisted contract review platforms, e-signature solutions, e-billing and matter management platforms, and legal project management methodologies preferred. Experience leading legal operations initiatives, including process mapping, workflow redesign, and change management within a legal department preferred. Certified Legal Manager credential, or comparable professional certification upon Hire preferred. Certified Commercial Contracts Manager (CCCM) upon Hire preferred. CLOC Legal Operations Certified Professional designation upon Hire preferred. Benefits (What We Offer): Award-Winning: Top Employer for last 7 years. Health Coverage: Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options. Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period. Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually. Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more! Pay (Compensation): Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location. We should not include fluff like "At AAA Northeast, how we work together matters..." That's maybe culture but could be considered boilerplate? It's not EEO but still maybe generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The culture paragraph is not boilerplate but could be considered fluff; but it's substantive? It's about work culture. Might keep? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it if it's substantive. However it's not under a specific section; we could put it under About the role or maybe a separate section like "Work Environment". But we only have allowed headings list; we could add a section like "About the role" to include that. But we already have About the role short paragraph. Could expand About the role to include that culture paragraph. But we must not create sections with filler. The culture paragraph is substantive; we can include as

  under About the role. Thus About the role heading

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  Supports AAA Northeast's legal department ... plus the culture paragraph. Now Responsibilities heading

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  • items. Qualifications heading

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    • . Benefits heading

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      • . Pay heading

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        maybe. We must not include Schedule. Now ensure we don't repeat content. Let's craft. We need to output only HTML fragment, no or . Use proper tags. Let's draft:

        About the role

        Supports AAA Northeast's legal department by managing the full lifecycle of commercial agreements and the operational systems, processes, and reporting that enable effective legal service delivery. The role independently drafts, reviews, and negotiates contracts across the Club's service lines, including information technology, roadside assistance, insurance, banking and lending, travel, driver training, and member discount programs. It also serves as the primary administrator and power user of LinkSquares and supports the broader legal technology environment through workflow improvement, technology adoption, data integrity, and performance measurement. Reporting to the Chief Legal Officer, this role collaborates with the legal team and business partners across Rhode Island, Connecticut, Massachusetts, New Hampshire, New Jersey, and New York. At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located. We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

        Responsibilities

        • Drafts, reviews, and redlines a wide variety of commercial agreements, including vendor and supplier contracts, service provider agreements, licensing arrangements, nondisclosure agreements, technology agreements, and statements of work across AAA Northeast's operational areas – with a strong emphasis on technology related agreements.
        • Manages negotiations with internal and external counterparties, balancing AAA Northeast's risk tolerance against business priorities to reach commercially reasonable terms.
        • Maintains and updates the organization's template library and standard playbooks within LinkSquares to reflect current legal requirements and business practices.
        • Partners with business teams to manage contract administration throughout the agreement lifecycle, including renewals, amendments, expirations, and terminations.
        • Tracks contract milestones, notice periods, obligations, and critical dates through LinkSquares; coordinates timely follow-up with business owners and legal team members; and maintains complete, accurate, and accessible records of executed agreements and related correspondence.
        • Ensures data integrity and consistent use of required metadata across the contract repository.
        • Serves as the day-to-day administrator of LinkSquares and the legal department's broader technology stack, including e-signature platforms, document management systems, matter management tools, and AI-assisted review solutions.
        • Manages system configuration, workflow automation, and reporting within LinkSquares; builds and refines automated alerts for key contract dates such as renewals, expirations, and option exercise deadlines.
        • Generates reports and dashboards that provide leadership with visibility into AAA Northeast's contract portfolio and overall legal department performance.
        • Evaluates emerging legal technology solutions, coordinates with vendors on system updates and enhancements, manages platform integrations across the legal technology ecosystem, and trains internal stakeholders on platform usage and best practices.
        • Manages and continuously improves the legal department’s workflows, processes, and operational infrastructure.
        • Coordinates matter intake and tracking so legal requests are consistently captured, prioritized, assigned, and monitored through completion.
        • Develops and maintains metrics, key performance indicators, and recurring reports that provide the Chief Legal Officer with visibility into workload, turnaround times, contract volume, and departmental spend.
        • Leads process improvement initiatives by identifying service-delivery bottlenecks, documenting standard operating procedures, and implementing approved changes that improve efficiency, consistency, and cycle times.
        • Partners with IT, insurance, travel, roadside assistance, banking and lending, driver training, marketing, finance, procurement, and human resources to understand business needs and translate them into appropriate contractual and operational requirements.
        • Provides practical guidance on contracting processes, templates, required approvals, and LinkSquares usage; develops training materials; and participates in cross-functional system implementations, policy rollouts, and other initiatives involving contractual or legal-operations components.
        • Escalates substantive legal interpretations and matters outside established guidelines to legal counsel.
        • Assists with litigation-related support as needed.

        Qualifications

        • Bachelor's Degree in business administration, legal studies, or a related field required; or 6‑8 years of additional relevant work experience.
        • Master's Degree or other advanced degree in business administration, legal studies, or a related field preferred.
        • 4‑6 years progressive experience in contract management, legal operations, commercial contracting, or a related function, including at least two years in an in‑house legal department or corporate environment required.
        • Demonstrated experience drafting, reviewing, and negotiating commercial agreements required.
        • Proficiency with contract lifecycle management platforms and Microsoft Word and Excel required.
        • LinkSquares experience and exposure to matter management or document management systems.
        • Direct experience administering or configuring LinkSquares, including workflow automation, custom reporting, and AI‑powered contract analytics, is highly valued preferred.
        • Experience developing operational metrics, reports, or dashboards preferred.
        • Knowledge of insurance, automobile club, consumer privacy, or other regulations relevant to AAA Northeast’s operations preferred.
        • Familiarity with complementary legal technology tools