Contractor Service Coordinator

Join a team that helps independent drivers stay protected and on the road. As a trusted resource, you’ll answer questions, process requests, and ensure coverage information is accurate. You’ll collaborate with customers, business partners, and team members to deliver a smooth, positive experience in a fast-paced environment.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Requirements

• Experience in the transportation industry or commercial/personal lines insurance is a plus but not required.
• Excellent customer service or client support experience is beneficial.
• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Benefits

• Medical, Dental, and Vision Insurance (most benefits start day 1).
• Flexible Spending Account (FSA) or Health Savings Account (HSA).
• 401(k) with company match.
• Profit-Sharing/Defined Contribution (1-year waiting period).
• Paid Time Off (PTO) and Paid Holidays.
• Company-paid Short-Term and Long-Term Disability.
• Maternity Leave and Parental Leave.
• Subsidized Parking.
• Company-paid Term Life and Accidental Death Insurance.

About Cottingham & Butler

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, who are committed to growth, and thrive on challenges. Our culture is guided by the theme of “better every day,” constantly pushing ourselves to improve.

As a growth company, we invest in new resources to better serve our clients and provide the career opportunities our employees want and deserve. Follow us on CottinghamButler.com, LinkedIn, or Facebook to learn more.