Contractor Relations Manager, Home Energy Rebates Programs (New Hampshire)

Overview

Empower professionals. Advance sustainability. Make a difference.

Everblue is seeking a Contractor Relations Manager to build and support the contractor network delivering New Hampshire's IRA Home Energy Rebates programs (HOMES and HEEHR).

What You'll Do

• Monitor the number of contractors and trades available in each New Hampshire county and identify coverage gaps
• Attend webinars, trade shows, association meetings, and industry events to recruit qualified contractors
• Review new applications daily and follow up on missing documents by phone and email
• Set up BPI certifications and technical training for incoming contractors as needed
• Report on recruitment metrics, pipeline status, and county-level coverage
• Schedule and lead program overview trainings for new contractors
• Create, maintain, and implement training materials and other artifacts that support contractor success
• Follow up after training to confirm contractors can navigate the portal and program requirements
• Update training content as program rules, technology, and processes change
• Support contractors through their first reservations and post-install steps
• Hold 1:1 calls to coach contractors on portal use, documentation, and process adherence
• Serve as the liaison between contractors and application processing on specific customer or contractor issues
• Communicate process updates, technology changes, and program updates as they happen
• Maintain regular touch points, including a quarterly contractor newsletter with upcoming agenda items, feedback, and QC results
• Partner with the QC Manager to track failed QC results and required follow-up actions
• Maintain the QC tracker with contractor name, job number, install date, QC date, result, required actions, and resolution date
• Drive contractor corrective actions to closure
• Manage contractor complaints, escalations, and disputes from intake through resolution
• Document each case, track resolution timelines, and identify recurring issues for process improvement
• Coordinate with program leadership and legal as needed on higher-risk disputes
• Monitor contractor pricing across the network for outliers and trends
• Flag pricing concerns to program leadership and document review outcomes
• Use pricing data to inform contractor coaching, recruitment, and program design
• Track and report on the contractor pipeline in CRM and supporting spreadsheets, updated daily
• Produce a monthly QC summary report and contractor performance metrics
• Maintain the shared training calendar and follow-up email templates and automations

What We're Looking For

• Three or more years of experience in contractor relations, account management, program management, or a comparable role
• Background in energy efficiency, home performance, weatherization, HVAC, or a related residential trade is strongly preferred
• Experience supporting government, utility, or rebate program contractors is a plus
• Strong written and verbal communication and the ability to translate program rules into clear guidance
• Comfortable presenting to groups in person and on webinars
• Skilled with CRMs, spreadsheets, and tools like Airtable; quick to learn new platforms
• Detail-oriented with strong follow-through across many open items
• Able to handle complaints and disputes with professionalism and a problem-solving mindset
• Willing to travel within New Hampshire as needed for recruitment events and contractor meetings
• Bachelor's degree preferred; relevant experience considered in lieu of a degree

Why Join Everblue?

• Mission-Driven Work
• Growth Opportunities
• Hybrid Flexibility
• Supportive Culture