Contractor Dispatcher - Contrel

About the role

Overview Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

• Dispatch service calls to authorized network of service contractors and/or personnel by answering incoming calls and making outbound calls, interpreting contracts and taking appropriate action
• Researches, identifies, and arranges with an appropriate network contractor to complete work orders that cannot be automatically dispatched
• May arrange for emergency/urgent work orders to be completed by coordinating with both customer and contractor
• May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders
• Dispatches work orders following established guidelines
• Places outbound calls to customers; provides necessary follow-up
• Makes outbound calls and send mails to locate authorized contractors
• Interprets contracts for contractors and customers
• Generates work orders using applicable software
• May assume other duties as applied

Required Skills

• Computer skills (Microsoft Word, Outlook, Excel)
• Good attention to detail
• Adapt to a fast-paced environment
• Good written and verbal communication

Requirements

• Be seated at a computer intermittently for up to eight hours a day
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers and phones
• Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment

Qualifications

• High school diploma or general education degree (GED) required
• Minimum Experience required: 1+ years of experience in one or more of the repair trades (HVAC, appliance, plumbing, etc.) required

Pay

This role pays $16.63/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Benefits

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations: US ID 2026-4171 | Category: Contractor Relations | Type: Full Time | Company: AHS American Home Shield Corp