Contractor - Business Processing Specialist
About the Role
As a Specialist, you will provide superior customer service to dealers, consumers, lienholders, and other customers. Your responsibilities will include sorting incoming cancellation requests in the BP inbox, processing cancellations according to company guidelines, and assisting with payment processing as needed.
Responsibilities
- Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
- Process cancellation and transfer requests from dealers, customers, and lienholders.
- Verify customer names, vehicles, and other information to ensure accuracy.
- Pursue additional information needed on incomplete cancellations.
Physical and Environmental Requirements
The physical requirements described here are representative of those that must be met to successfully perform the essential functions of the job:
- Daily analysis and interpretation of data, communication, and remaining in a stationary position for a significant portion of the workday.
- Frequent access, input, and retrieval of information from computers and other office productivity devices.
- Regular movement about the office and corporate campus.
- Frequent movement of up to 10 pounds and occasional movement of up to 25 pounds.
Additional Information
This is a contract role with The Friedkin Group. Contractors are engaged for a defined period and assignment and are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans. We are seeking contractor candidates legally authorized to work in the United States without sponsorship.
If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com.