Contract Virtual Care Veterinary Technician – Telemedicine

About the role

We're seeking experienced, Credentialed Veterinary Technicians to join our growing telehealth team. This is a flexible, remote opportunity ideal for tech-savvy, client-focused vet techs who want to make a real impact in virtual care while enjoying autonomy and convenience.

Responsibilities

• Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being
• Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently
• Verifying and processing prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests
• Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed
• Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed
• Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows
• Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development
• Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case
• Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care
• Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows

Qualifications

• Credentialed Veterinary Technician (LVT, CVT, RVT)
• 2-3+ years of clinical experience in small animal veterinary medicine; emergency or specialty experience is a plus
• Comfortable using digital tools (telehealth platforms, EMRs, chat systems)
• Empathetic, organized, and adaptable to a fast-paced, remote-first environment