CONTRACT SUPPORT COORDINATOR

About the role

The Office of Child Support Services (OCSS) is recruiting for a Principal Administrative Associate level III to function as a Contract Support Coordinator. This role serves as the primary liaison between OCSS and YMS Management Associates Inc., reporting directly to the Executive Director of Fiscal Operations.

Responsibilities

• Oversee and monitor all vendor activities including assignment tracking, quality control, and ensuring compliance with contractual obligations and federal/state timeframes
• Ensure that all deliverables are completed accurately, efficiently, and within required deadline
• Supervise a team consisting of one Bookkeeper III and two Bookkeeper II staff members
• Liaise across Fiscal Operation's four units facilitating vendor-related projects, including collaborating with unit directors to define project scope, developing detailed instructions and coordinating execution with the vendor, including cost negotiation for special projects
• Coordinate cross-functionally with Family Court staff, Support Magistrates, and internal units such as Accounting, Audit, Payment Adjustment and Account Maintenance
• Oversee the processing of child support adjustments completed by the contractor by performing monthly audits of contractor work (approx. 100 cases per month) to ensure accuracy and compliance
• Reconstruct case accounts to validate actions taken by the contractor, replicate processing steps, and identify discrepancies
• Review contractor reports for timeliness and accuracy
• Update procedures as needed and coordinate with partner agencies (e.g., CUNY)
• Review and assign to fiscal staff referrals returned by the contractor and ensure all returned referrals are resolved in a timely manner
• Utilize multiple systems including the Child Support Management System (CSMS), Unified Court Management System (UCMS), Welfare Management System (WMS), and Automated State Support Tracking and Enforcement System (ASSETS) to assess validity and take appropriate action
• Coordinate with OCSS Family Court staff and Support Magistrates to resolve discrepancies or obtain missing information
• Address contractor data entry errors by identifying corrective actions
• Provide guidance, direction, and technical assistance to contractor staff on fiscal and data-related functions by providing written instructions; provide training if errors are of a certain magnitude and frequency
• Prepare formal memos to initiate reimbursement for improper disbursements resulting from errors
• Ensure contractor staff complete all required FTI security and job-related training in a timely manner
• Provide guidance and support for special project-related training needs
• Prepare activity reports based on the compilation of weekly staff work activities to produce an overall monthly statistical report for management analysis
• Perform supervisory responsibilities including staff oversight, workload distribution, monitoring time and leave, and conducting performance evaluations

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty
• OR an associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above
• OR a four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described above
• OR education and/or experience equivalent to the above; however, all candidates must possess the one year of administrative or supervisory experience as described above
• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years

Schedule

9:00 a.m. to 5:00 p.m.

Additional information

• Applicants must be permanent in the Principal Administrative Associate civil service title
• This position is also open to qualified persons with a disability who are eligible for the 55-a Program; please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program
• As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs
• New York City residency is generally required within 90 days of appointment; however, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County