Contract Support Associate - Hillsboro, OR

This role is part of the Contract Quality Management job function, focused on managing the delivery of contractual services to ensure requirements are fulfilled.

Responsibilities

• Respond to client inquiries and concerns, ensuring timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Champion financial and operational systems, suggesting cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, managing sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate billing applications, calculate margins, raise invoices, and submit to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems with little or no precedent; may recommend new techniques.
• Impact own team and closely related teams by suggesting improvements to existing processes and solutions to enhance efficiency.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including calculating percentages, discounts, and markups.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• Medical, dental, and vision insurance from start date.
• Life insurance and disability coverage.
• 401(k) retirement plan.
• 15 days of PTO and 11 holidays.
• Professional development through training programs, certifications, and mentorship opportunities.
• Career advancement opportunities within a global leader in commercial real estate services.

Pay

The salary range for this position is $41,500 to $59,500 annually.