Contract Specialist

About the role

The Contract Specialist role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments.

Responsibilities

• Provide Quote-to-Cash support and guidance to Account Executives (AEs) and Renewal Managers to help execute Sales/Renewal transactions.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
• Answer and advise on process & policy questions and effectively communicate requirements to AEs.
• Assist Sales Team in quoting, or creating contracts/orders when required.
• Partner with internal Pricing, Revenue Recognition, Collections, and Legal teams on deal execution as well as advise on negotiations and any customer satisfaction issues.
• Aid AEs in addressing customer satisfaction inquiries related to contracts/invoices and product issues, through account research and feedback.
• Work with Sales and Collections to assist with deconstruction and resolution of complex billing issues.
• Aid in onboarding of new team members.
• Possess strong level of Salesforce application expertise.
• Participate in new process development and process improvement projects, as well as other ad hoc projects.
• Make difficult decisions and resolve issues independently on diverse assignments.
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-arounds based on that analysis.
• Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.
• Perform calculations as required, related to contract replacement comparisons, credits, and restructures.
• Ensure all approval requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 2+ years customer order management, sales operations, or sales/customer support experience
• Contract structuring and Commission Calculation experience

Qualifications

• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Demonstrated participation in process improvement initiatives and/or project management experience
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Able to use Microsoft suite of tools effectively
• Salesforce CRM experience a plus
• Demonstrated initiative
• Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues, making recommendations, and providing guidance

Skills

• Strong understanding of SaaS industries practices
• Strong understanding of Salesforce products
• Strong understanding of company policies and procedures

Benefits

At Salesforce, we offer a variety of benefits to help you live well including:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit this link.

Pay

Details about compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Schedule

This role is available on a Hybrid schedule for the Indianapolis office.