Contract Sales Project Representative

About the role

We are seeking a Contract Sales Project Representative to join our dynamic team. This role provides essential support to the sales team and clients working on commercial projects, enhancing their ability to meet sales targets and improving the overall customer purchasing experience.

Responsibilities

• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service
• Provide expert product knowledge to assist clients confidently and accurately
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery
• Process payments, create packing lists, and handle returns or replacements efficiently
• Meticulously manage data entry and ensure accurate CRM documentation
• Aid clients with web account setup, order processing, and pricing quotes
• Identify and pursue cross-selling opportunities and make proactive outbound calls for sales follow-ups
• Act as the main point of contact for Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms
• Coordinate sample orders for assigned territories while reps are on the road
• Review client contracts to ensure the requested product aligns with requirements
• Foster a collaborative team environment, offering support to colleagues and departments
• Pipeline & Project Management
• Collaborate with sales reps and clients to align on project timelines, goals, and execution
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
• Proactively follow up on quotes before expiration and ensure accurate pricing coordination
• Regularly communicate with sales reps to review and update project statuses

Requirements

• Minimum of 1 year of experience in a customer service or sales support role
• Exceptional communication skills, both written and verbal, with an outstanding phone manner
• Demonstrated ability to multitask and effectively prioritize tasks in a fast-paced environment
• Proactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficiently
• Excellent time management and follow-up abilities
• Proficient computer skills, including data management, Microsoft Word, and Excel

Qualifications

• Location preference: Chicago, IL area or availability to work from 8:30 AM–5:30 PM CST

Skills

• Strong interpersonal and communication skills
• Customer service and sales support experience
• Project management and organizational skills
• Microsoft Office proficiency

Benefits

• Competitive hourly rate ranging from $29.00 to $31.65 based on experience
• Quarterly bonus plan
• Annual bonus opportunity
• Cost of Living increases
• Gross retirement plan with an automatic company contribution of approximately 10 percent
• Health Benefits: Comprehensive medical coverage, HRA, prescription, dental, and vision coverage, and Employee Assistance Program
• Time to Recharge: Paid personal days, paid holidays, and additional paid time off for volunteering
• Perks at Work: Exclusive employee discount on wallcoverings, Working Advantage discounts, and wellness programs

Pay

Competitive hourly rate ranging from $29.00 to $31.65 based on experience in customer service and sales supported roles.

Schedule

Full-time, remote position with flexible hours from 8:30 AM–5:30 PM CST.