Contract Sales Project Representative

About the role

The Contract Sales Project Representative plays a crucial role in supporting the sales team and clients working on commercial projects. This position is fully remote and based in your home office, reporting to the Assistant Sales Support Manager, Contract.

Responsibilities

• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service.
• Provide expert product knowledge to assist clients confidently and accurately.
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers.
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery.
• Process payments, create packing lists, and handle returns or replacements efficiently.
• Meticulously enter data and ensure accurate CRM documentation.
• Aid clients with web account setup, order processing, and pricing quotes.
• Identify and pursue cross-selling opportunities, making proactive outbound calls for sales follow-ups.
• Act as the primary point of contact for Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms.
• Coordinate sample orders for assigned territories while reps are on the road.
• Review client contracts to ensure the requested product aligns with requirements.
• Foster a collaborative team environment, offering support to colleagues and departments.
• Pipeline & Project Management: Collaborate with sales reps and clients to align on project timelines, goals, and execution.
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met.
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively.
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders.
• Proactively follow up on quotes before expiration and ensure accurate pricing coordination.
• Regularly communicate with sales reps to review and update project statuses.

Requirements

• Minimum of 1 year of experience in a customer service or sales support role.
• Exceptional communication skills, both written and verbal, with an outstanding phone manner.
• Demonstrated ability to multitask and effectively prioritize tasks in a fast-paced environment.
• Proactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficiently.
• Excellent time management and follow-up abilities.
• Proficient computer skills, including data management, Microsoft Word, and Excel.

Qualifications

• Location preference: Chicago, IL area or availability to work from 8:30 AM–5:30 PM CST.

Skills

• Exceptional customer service skills.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive hourly rate ranging from $29.00 to $31.65, based on experience.
• Quarterly bonus plan.
• Annual bonus opportunity to reward performance.
• Cost of Living increases.
• Gross retirement plan with an automatic company contribution of approximately 10 percent with no employee match required.
• Comprehensive medical coverage with employee premiums as low as $40 per month.
• Health Reimbursement Account (HRA) to offset medical expenses.
• Pet insurance for your four-legged companions.
• Time to recharge: 16 paid personal days each year.
• Additional paid time off during our annual company closure between Christmas and New Year’s Eve.
• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success.
• Exclusive employee discount on Phillip Jeffries wallcoverings.
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases.

Pay

Competitive hourly rate ranging from $29.00 to $31.65, based on experience in customer service and sales supported roles.

Schedule

Full-time, fully remote position, with a flexible schedule between 8:30 AM–5:30 PM CST.