Contract Operations Specialist-3

About the role

The Service Contracts Administrator manages the end-to-end lifecycle of service contracts, ensuring contract accuracy, compliance, billing integrity, and operational excellence while partnering with cross-functional teams to deliver an outstanding customer experience.

Responsibilities

• Create, book, maintain, and update contracts using SAP, Salesforce, and other business systems.
• Resolve entitlement issues, billing disputes, contract corrections, and financial adjustments, including credit memos and offsets.
• Analyze complex contract terms, pricing structures, and approvals while ensuring compliance with company policies and regulatory requirements.
• Support warranty administration, fiscal close activities, reporting, and continuous process improvement initiatives.
• Partner with Sales and cross-functional teams to streamline processes, improve operational performance, and deliver excellent internal and external customer support.

Requirements

• 2+ years of experience in Contract Management, Contract Administration, Contract Renewals, Commercial Operations, Order Management, or a related field.
• Experience working with ERP and CRM systems such as SAP and Salesforce, along with strong Microsoft Excel and Microsoft Office skills.
• Excellent analytical thinking, attention to detail, organization, problem-solving, and the ability to manage multiple priorities in a dynamic environment.
• A High School Diploma or Vocational Education. A Bachelor's degree in Business Administration or a related field is considered a plus.

Qualifications

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Skills

• Strong analytical skills.
• Attention to detail.
• Ownership.
• Ability to balance multiple priorities in a fast-paced environment.

Benefits

In addition to a competitive salary range, employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Pay

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

This position is an office role.