Contract Operations Manager

The Role

The Contract Operations Manager is responsible for working with internal/external customers on all aspects of Market Access; Master Data, Contracting, Membership, Chargebacks and Rebates. They are responsible for the receipt, analysis, impact, resolution and posting/reporting of all contractual payments across multiple customer segments including Health Plans, GPOs, Specialty Pharmacies, Physicians and Wholesalers as well as maintaining all related documentation for those payments.

Responsibilities

• Validate, Monitor and Update Customer Master Data
• Work with Customer Facing Team and Customers to obtain accurate membership rosters
• Process, monitor, review, measure, track, validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks, rebates and sales data
• Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensure accurate calculation of customer reimbursements
• Develop an expertise with standard contract language as well as the ability to draft and suggest modified language
• Develop and maintain strong working relationships to facilitate the exchange of key information, understand and address needs, and clarify contract requirements with internal and external customers
• Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service
• Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements, contract language and potential business operations capabilities
• Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements
• Participate on cross-functional teams lending support and input from a Market Access perspective as well as lead or participate on special projects as assigned by management
• Discover, develop and lead or participate on annual objectives that align with Market Access priorities
• Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance
• Proactively seeks and recommends enhancements and improvements in Market Access claims processes, including recommending resources, new approaches, negotiating agreeable solutions, or involving next-level management, as needed

Qualifications

• Bachelor’s degree
• 3+ years of experience
• Contract Language Experience
• Logic and mathematical skills
• Highly proficient in Excel, Word & Power Point
• Demonstrated ability to manage multiple tasks/projects simultaneously
• Strong communication skills
• Strong attention to detail and trends