Contract Manager, Renewals

Responsibilities

• Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution
• Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals
• Manage a high-volume renewal pipeline, driving predictability and consistency in execution
• Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk
• Establish and maintain risk grading to proactively identify and address at-risk accounts
• Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring
• Identify and drive expansion opportunities by packaging additional products and services into renewal motions
• Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal
• Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models
• Uphold pricing integrity and address discrepancies or non-standard terms when necessary
• Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership
• Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement
• Analyze renewal trends to identify opportunities for process improvement and revenue optimization
• Build and refine scalable renewal processes, playbooks, and tools for the team and department

Requirements

• 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment
• Proven experience managing contract renewals, negotiations, and pricing strategies
• Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers
• Experience working closely with contracting, legal, or finance functions is strongly preferred
• Experience managing or forecasting pipeline and revenue with high accuracy
• Demonstrated ability to identify risk early and drive proactive mitigation strategies
• Experience in construction technology or working with construction industry customers is strongly preferred
• Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal
• Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels
• Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously
• Experience using CRM systems (Salesforce preferred) and contract management tools
• Bachelor’s degree in Business, Finance, or related field is required

Benefits, Perks, & Additional Information

• Full-time opportunity
• Location: Remote – nationwide
• Travel to customer locations is required, up to 15%
• Competitive compensation packages offered
• Opportunities for growth and personal development within a highly dynamic team
• Robust, low-cost benefit packages offered
• Benefit coverage begins the first date of employment
• Paid Time Off and Volunteer Time Off offered
• Dependent Care offered
• 401k match
• Employee referral bonuses