Contract Manager

About the role

The Contract Manager serves as the senior-most on-site leadership role responsible for supporting day-to-day management and oversight of the contract. This position acts with full delegated authority and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance.

Essential Duties and Responsibilities

• Manage all security services and related operations for assigned contract(s), with full authority to make contract-related decisions and ensure all contractual requirements are met.
• Cook up and implement contract-specific policies, SOPs, post orders, and operational directives in alignment with company leadership and federal stakeholders.
• Provide direct oversight, supervision, and support to site-level supervisors, Protective Security Officers, and administrative staff to ensure compliance with performance, safety, quality, and certification standards.
• Ensure all posts are properly staffed with qualified personnel; prepare and manage staffing schedules to meet contract requirements while controlling labor costs and maintaining accurate timekeeping and payroll records.
• Maintain real-time awareness of guard force status and operational conditions; coordinate adjustments in response to mission needs, emergencies, or surge requirements.
• Serve as the primary liaison for daily operational updates, incident escalation, interagency coordination, and compliance tracking with clients and stakeholders.
• Ensure compliance with all contract deliverables, including scheduling, physical fitness, firearms training, background clearances, uniforms, and certification requirements.
• Conduct scheduled and unscheduled post inspections; review inspection results, quality control findings, reports, and training gaps to support continuous improvement initiatives.
• Recruit, interview, onboard, train, coach, evaluate, and discipline personnel as appropriate; document performance actions and make hiring, promotion, and termination recommendations in accordance with company policy and applicable laws.
• Prepare, review, and submit required operational, staffing, incident, and compliance reports.
• Support contract startup, transition, and turnover activities, including staffing optimization and onboarding.
• Be available during normal working hours within 30 minutes and after hours, weekends, or holidays within two hours to address deficiencies or operational issues.
• Perform additional related duties as required to support business and contract objectives, while not performing Protective Security Officer (PSO) duties while serving in the Contract Manager role.

Supervisory Responsibilities

Manages subordinates who supervise armed officer employees. Responsible for the overall direction, coordination, and evaluation of the sites. Directly supervises approximately 100 +/- hourly employees.

Qualifications

• Minimum of five (5) years of specialized experience including: project development and implementation from inspection to deployment; expertise in management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi‐task contracts or subcontracts of various types and complexity.
• Shall have a bachelor’s degree in any field of study or have substantial and verifiable law enforcement, military or business management experience, which demonstrates individual’s capacity to effectively manage a security force and contract/task order equivalent to scope, magnitude, and complexity as described in this contract.
• Prior experience managing large-scale security operations across multiple sites or jurisdictions, preferably for federal entities.
• Strong working knowledge of contract compliance requirements, including guard force scheduling, clearance, physical fitness standards, and weapons licensing.
• Able to lead in high-tempo, mission-sensitive environments and make real-time decisions that affect personnel and mission outcomes.
• Must be able to obtain and maintain appropriate security clearances as defined by the contract's site specific-requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.