Contract IT Specialist

About the role

This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.

Responsibilities

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
• Administer identity and access management: provisioning, SSO, group and role-based access across core systems
• Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
• Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
• Create and update operational documentation for owned workflows
• Partner with People, Security, and Engineering on cross-functional projects

Requirements

• 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
• Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
• Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
• Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
• Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
• Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
• Strong troubleshooting on macOS (Windows a plus)

Qualifications

• Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy
• Automation-minded - you fix it once, then make it self-serve
• Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat
• Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them

Skills

• Customer service mindset
• Automation skills (scripting, workflow tools, provisioning platforms)
• MDM solutions (Kandji, Jamf, Intune, or similar)
• Identity and access management (Okta strongly preferred)
• Security and compliance (SOC 2, ISO, HIPAA)
• MacOS troubleshooting (Windows a plus)

Benefits

• Full-time (30+ hrs/week), PST preferred
• Rate: $45-$50/hour
• Location: Remote, US-based
• Contract: 3-months

Pay

• Rate: $45-$50/hour

Schedule

• Full-time (30+ hrs/week), PST preferred

Benefits

• Background check and employment verifications as part of the pre-employment process
• Commitment to increasing inclusion and equity within the tech industry
• Use of Zoom for virtual interviews
• Offers extended in writing on official Customer.io letterhead

Contact

Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.