Contract Execution Analyst

Essential Responsibilities

• Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy.
• Proactively operationalize the contract renewal process, utilizing contract reports to help drive discussion with sales managers and/or business units around approaching contracting expirations.
• Load and process new business/renewal contracts and addendums efficiently and accurately in order to meet customer expectations.
• Ensure that proper guidelines are enforced, and approvals are received, as defined by the Business units.
• Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and/or Sales Managers to maintain market competitiveness.
• Perform price comparisons, identifying any gaps, and communicating to requestor before executing in SAP.
• Serve as functional investigator for submitted Service Complaints related to direct contract pricing.
• Collaborate with responsible contract administrators and/or membership team to resolve complaints and document into the complaints database.
• Significant collaboration with our Distributor and GPO partners to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results.
• Aid leadership with creating and implementing governance processes to ensure standardization and efficient contracting policies, procedures, and processes to harmonize all aspects of contract execution and operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings.
• Resolve chargeback errors for contract specific error types, including membership error types for local contracts, in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.
• Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on workstream teams and projects.
• Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization.
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations.
• Ability to resolve any customer pricing related issues and perform sales analysis when necessary (BI sales reporting, price calculations, flat credit process, etc.).
• Collaborate with Contract Offer Development team and sales managers, ensuring proper documents/signatures are in place before contracts are executed in SAP.
• Ongoing collaboration with membership team, ensuring GPO customers are properly attached to qualified pricing tiers.
• Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies.
• Manage follow up communications with distributors to ensure errors are resolved on the front end.
• Manage and resolve all distributor and sales rep adhoc inquiries (phone/e-mail) in a timely manner.

Scope

Scope includes operationalizing all commercial sales contracts including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non-Acute), Regional Network (e.g., IDN) and other Regional/Local contracts, and Distribution Agreements (Principle and Self-Distributing). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment.