Contract Customer Success Representative

Contract role based onsite in Blue Ash, OH, running from mid-September 2026 through November 20, 2026.

About the role

As a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters.

• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.
• Bilingual in Spanish strongly preferred.

About 4myBenefits

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. The company works closely with over 1,000 midsize to large businesses across the country and continues to grow year over year.

Pay

$19–$20/hour

Schedule

Full-time, onsite, mid-September 2026 through November 20, 2026.