Contract Coordinator

About the role

The Contract Coordinator position is responsible for the timely and accurate creation and processing of contract billing, in compliance with all Sharp Electronics policies and procedures.

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Responsibilities

• Ensure completeness and accuracy of maintenance contract documents including MICAS (meter automation) requirements and valid account contacts
• Enter maintenance contracts in SAP and CRM while ensuring the proper recognition of revenue in accordance with Company policy
• Upon contract set up or any subsequent update to the contract arrangement, the contract coordinator must ensure all contracts, amendments, addendums, and any other support documents/correspondence is stored in CRM for future reference.
• Assists in Jsox and GRC (Governance, Risk and Compliance) audit reporting requests in a timely manner as required.
• Reviews and maintains contract renewal/price escalation settings regularly to optimize automated escalations and contract evergreen.
• Uses Mass Change tools available to minimize manual efforts.
• Uses BW reporting to analyze various areas of contract population.
• Processes contract terminations accurately and stores any documentation pertaining to the cancellation in CRM for future reference.
• Tracking and timely reporting of contract billing status as per Billing Due List and Missing Meter Reports
• Meter Automation administration to include coordination with Customer Experience Manager for installation of meter automation agents
• Assist with administrative and