Contract/Commercial Furniture Sales Rep.

Essential Functions And Responsibilities

• Meet or exceed all established sales goals.
• Enhance FLS’s reputation by providing expert knowledge, presenting quality products driven by solutions within a customer’s budget, accepting ownership, and exploring opportunities to add value to job accomplishments.
• Contribute to our vision of enhancing the way our region works, learns, and lives by staying current on industry trends, offering the best solutions, and following through on our solutions.
• Screen and qualify potential opportunities within accounts by analyzing job requirements, timelines, financial positions, and competitive nature of each situation.
• For each project, ask discovery questions and understand project time, budget, and other constraints. After the need of the specific project is understood, identify a solution that maximizes sales volume and customer satisfaction.
• Develop strong relationships with key decision makers by exceeding customer expectations, making regular customer visits, and being readily available to the customer.
• Provide occasional entertainment and learning opportunities to key decision makers to build brand awareness and loyalty, (i.e. lunch and learns, happy hours, CEUs, etc.).
• Keep up to date with new product offerings, industry trends, and job knowledge by reading professional publications, maintaining personal networks, and participating in professional organizations.
• Determine each account’s fiscal year and help determine a budgetary capital plan the upcoming year, as well as a future forecast budget plan.
• Work with design for drawings and specifications, assist with product and finish selections on a project specific basis.
• Offer customer a detailed, benefit focused product presentation along with a detailed quote for each project, revise quotes as needed.
• Discuss terms and conditions with customers, obtain customer signatures, and obtain credit applications and deposits as required.
• Follow-up, negotiate, and close projects; coordinate, place order, and track installation of the sale.
• Keep customer informed of billing dates and payment expectations, follow-up on collection efforts weekly.
• Complete a final walk-thru and punch list for each project, assist with close-out of job.
• Present customers with annual customer survey and job specific satisfaction survey where required.
• Aid customers with warranty related repairs and replacements when necessary.
• Make each account aware of value-added opportunities outside the realm of furniture, including move management, cleaning, design, etc.; propose these services to the account when applicable.
• Alert Sales manager and develop an action plan immediately upon suspicion that an account is in danger of discontinuing services with FLS; Make an account visit with Sales Manager within 24 hours.
• Follow all project management processes as identified by the Director.
• Identify community donations and sponsorships to be approved by the Executive Team.
• Responsible for maintaining contact with all existing accounts that are assigned to AE.

Qualifications

• High School Diploma or equivalent with three or more years of related experience.
• Preferred: Associates degree from an accredited college or university with one year experience.
• Three or more years’ experience working in sales and design or related field.