Contract Account Executive - Multi Family/BULK

About the Role

Responsible for selling products and services to privately owned multi-dwelling properties and communities. Serves as the point-of-contact for customers in an assigned area, manages contracts for accounts, and represents the Company at meetings, social functions, or in the community. This role requires in-depth experience, knowledge, and skills in sales, often determining own work priorities and acting as a resource for colleagues with less experience.

Responsibilities

• Harvest new growth opportunities by introducing and selling advanced technology solutions to new and existing MDU (“Multiple Dwelling Unit”) real-estate decision-makers in the multifamily segment.
• Create and deliver face-to-face sales presentations demonstrating knowledge of the latest consumer-based products and services.
• Develop consultations and presentations of bulk proposals for property owners and managers, positioning services as compelling amenities using solution-selling strategies to differentiate from competitors. Services include bulk video and internet, WiFi Ready, bulk Managed WiFi, Smart Communities, and IPTV.
• Sell with goals of exceeding departmental financial and unit targets.
• Stay abreast of the competitive landscape and emerging technologies to best position the company in the marketplace.
• Develop sales territory, including cultivation of local partnerships and organizational affiliations.
• Actively generate new leads with targeted MDU entities through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
• Promote and position the company brand within the regional territory.
• Interface regularly with high-level clientele, including C-suite executives, property owners, co-op/condo boards, attorneys, building managers, developers, and government officials.
• Build and maintain strong, long-term relationships with owners, developers, and property managers.
• Build business cases supported with sound, accurate financial modeling, scopes of work, and other appropriate documentation.
• Review assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
• Attend out-of-office meetings with customers regularly, demonstrating excellent verbal and written communication, presentation, persuasion, and negotiation skills.
• Demonstrate knowledge of company residential physical network design, including HFC, EPON, and switched Ethernet, and understand the core components (switches, routers, APs, Taps, OLT, CMTS, cable modems, EPON ONU) and their uses.
• Articulate the key advantages of each network type and how they impact developers, property managers, and end users.
• Maintain accurate and quality sales records and prepare sales and activity reports, primarily within SalesForce.
• Collaborate with sales peers on near and long-term market development needs, customer escalations, and communication of back-office process and system enhancements to ensure an excellent customer experience.
• Consistently exercise independent judgment and discretion in matters of significance.

Requirements

• Regular, consistent, and punctual attendance.
• Must be able to work nights and weekends, with variable schedules as necessary.
• Understand and adhere to Comcast’s Operating Principles, making them guidelines for how you perform your job.
• Own the customer experience by thinking and acting in ways that prioritize customers and provide seamless digital options.
• Be an enthusiastic learner, user, and advocate of Comcast’s game-changing technology, products, and services, especially digital tools and experiences.
• Collaborate and be open to new ideas to achieve big results as a team.
• Participate actively in the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer experiences.
• Drive results and growth while respecting and promoting inclusion and diversity.
• Act ethically and responsibly toward colleagues, customers, investors, and communities.

Qualifications

• Bachelor’s Degree preferred, though Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience.
• 5-7 years of relevant work experience.

Skills

• Customer Experience (CX)
• Solutions Selling
• Communication
• Cold Calling

Pay

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Benefits

Comcast offers an array of benefits designed to connect you to the support you need when it matters most. Benefits are personalized to meet the needs of your reality and help support you physically, financially, and emotionally through big milestones and everyday life. Options include health benefits, expert guidance, and tools to help you care for those who matter most. For more details, visit the compensation and benefits summary on the Comcast careers site.