Continuous Improvement Analyst / (3 Month Contract - Hybrid Schedule)

Overview

We are seeking an experienced Continuous Improvement Analyst to lead a comprehensive end-to-end assessment of a large-scale Emergency Roadside Services (ERS) operation. This is a highly visible consulting engagement focused on evaluating current operations, identifying process inefficiencies, and developing a prioritized improvement roadmap that will guide future transformation initiatives. The role is focused on assessment and recommendations rather than implementation.

This engagement is initially scoped for three months. However, there may be a possibility for extension if additional time is required to complete the assessment and final deliverables.

• Lead a high-impact operational assessment with visibility among executive and operational leadership.
• Influence future business process improvements and technology investment decisions.
• Help shape a multi-year operational transformation strategy.
• Enjoy a high degree of ownership, autonomy, and strategic impact.

Key Responsibilities

• Conduct an independent end-to-end operational assessment of ERS operations.
• Evaluate current-state processes through job shadowing, operational observations, stakeholder interviews, workshops, workflow reviews, and process mapping.
• Identify operational inefficiencies, bottlenecks, waste, delays, duplicate work, rework, manual workarounds, and process or technology gaps.
• Document current-state workflows, decision points, handoffs, exceptions, and operating procedures.
• Perform root cause analysis and assess overall operational effectiveness.
• Facilitate discussions with frontline employees, managers, and leadership to gather insights and validate findings.
• Develop actionable recommendations and a prioritized roadmap for future-state operational improvements.
• Present findings and recommendations to business and operational leadership.

Required Qualifications

• Lean Six Sigma Black Belt certification or equivalent advanced process improvement experience.
• Proven experience conducting end-to-end operational assessments independently.
• Strong experience identifying waste, delays, bottlenecks, duplication of effort, rework, operational friction, and manual workarounds.
• Expertise in documenting current-state processes, workflows, handoffs, decision points, and exceptions.
• Excellent facilitation, observation, stakeholder management, and communication skills.
• Experience conducting job shadowing, workshops, operational observations, and stakeholder interviews.
• Demonstrated ability to translate findings into practical recommendations and prioritized improvement roadmaps.

Top Priority Candidates Will Come From

• Manufacturing operations.
• Logistics and transportation environments.
• Customer service or service operations organizations.
• Salesforce-enabled operational environments.
• Change management and business transformation initiatives.

Work Environment

• Hybrid work arrangement with a minimum of two days onsite each week.
• Significant collaboration with operational leaders, business analysts, program stakeholders, and frontline teams.
• Regular participation in operational observations, fleet ride-alongs, workshops, and interviews.
• High level of autonomy with the expectation of working independently and driving the assessment process.

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay And Benefits

The pay range for this position is $70.00 - $85.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bellevue, WA.

Application Deadline

This position is anticipated to close on Sep 16, 2026.