Continuous Improvement & AI Intelligence Automation Lead

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate, and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs, and combat fraud. Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

Headquartered in Vancouver with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model, with staff typically working three days per week at a hub location.

What We Offer

• Comprehensive Benefits: Robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location.
• Flexible Hybrid Working Environment: Offices designed to support collaboration and flexibility, including weekly lunches, quality coffee, regular social events, parent rooms, on-site gyms, comfortable lounges, and adaptable workstations.
• Wellness: Access to wellness workshops, events, and a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Inclusive spaces for employees of diverse backgrounds and allies, hosting informative sessions and celebrations open to the entire organization.

About the Role

We are seeking a hands-on Continuous Improvement & AI Intelligence Automation Lead to drive enterprise process optimization and intelligent automation initiatives across Trulioo as part of the Transformation Office. This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth. This is a full-time, permanent position, preferably hybrid (3 days per week in the Vancouver office), though remote work may be considered for the right candidate.

Responsibilities

• Continuous Improvement & Operational Excellence:
  • Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
  • Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering.
  • Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints.
  • Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance.
  • Establish KPIs and operational dashboards to measure sustained performance improvements.
  • Build a culture of continuous improvement through workshops, training, and structured problem-solving.
• Automation Strategy & Roadmap:
  • Define and evolve a clear automation strategy aligned with operational excellence objectives.
  • Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact.
  • Ensure automation initiatives support broader process redesign rather than automating broken workflows.
  • Continuously reassess priorities based on performance insights and changing business needs.
• Opportunity Identification & Business Case Development:
  • Partner with functional leaders to identify automation and process improvement opportunities.
  • Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows.
  • Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation.
  • Present data-backed recommendations to leadership for funding and prioritization.
• Automation & AI Delivery Leadership:
  • Lead multiple concurrent automation initiatives from discovery through deployment.
  • Oversee delivery teams implementing automation and AI-enabled solutions.
  • Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate.
  • Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases.
  • Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability.
  • Ensure alignment with enterprise architecture, security, and compliance requirements.
• Performance Management & Governance:
  • Define and track KPIs tied to efficiency, adoption, cost reduction, SLA adherence, and quality improvements.
  • Build reporting dashboards to monitor automation and process performance.
  • Conduct regular roadmap and value realization reviews with executive stakeholders.
  • Embed structured intake, prioritization, and governance processes for continuous improvement initiatives.

Requirements

• 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles.
• Demonstrated success leading process redesign and measurable performance improvement initiatives.
• Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate).
• Familiarity with AI-driven automation and emerging intelligent automation technologies.
• Strong understanding of SDLC and automation lifecycle practices.
• Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred.

Skills & Capabilities

• Deep process mapping and root cause analysis expertise.
• Strong financial acumen with the ability to build ROI-driven business cases.
• Excellent stakeholder engagement and executive communication skills.
• Strong backlog, prioritization, and performance reporting capabilities.
• Comfortable leading distributed or offshore delivery teams.
• Hands-on, execution-focused, and outcomes-driven mindset.

Schedule

Hybrid model: 3 days per week in the Vancouver office (remote work may be considered for the right candidate).