Continuous Enablement Architect

About the role

The Continuous Enablement Architect on the Solutions Engineering (SE) Enablement team drives post-onboarding technical mastery, continuous learning, and field readiness across Verkada’s global Sales Engineering organization. This role serves as the primary bridge between Product Management and the field, designing rigorous technical certifications and maintaining hands-on lab environments that empower SEs to effectively demonstrate Verkada’s unified physical security platform.

What You'll Do

• Product Management Collaboration & NPI: Build deep partnerships with Product Management, Product Marketing, and Engineering to lead New Product Introduction (NPI) enablement strategies. Translate product roadmaps, beta releases, and technical feature updates into actionable field messaging, technical guides, and demo workflows before launch.
• SE Certification Programs: Design, implement, and govern multi-tiered technical certification frameworks for the global SE team. Develop hands-on practical exams, live troubleshooting scenarios, and technical assessments to validate field competency across Verkada’s core platform (Command, Cameras, Access Control, Environmental Sensors, Alarms, Workplace, and Intercom).
• Continuous Technical Learning: Design and execute ongoing enablement initiatives, recurring technical deep-dives, competitive differentiation workshops, and advanced skill-refresher programs to maintain field excellence as the platform rapidly evolves.
• Enablement Analytics & Impact Measurement: Establish metrics to track the effectiveness of enablement programs, such as correlation between certification scores, demo performance, and sales win rates. Regularly report on field readiness gaps and program ROI to leadership.
• Field Feedback Loop Optimization: Serve as the structured voice-of-the-customer (VoC) for the SE team by gathering, synthesizing, and reporting field-based product feedback and common customer objections back to Product Management and Engineering, ensuring that field insights influence the product roadmap.
• Scalable Enablement Content Strategy: Partner with the Content Management Lead to ensure the "single source of truth" repository for technical enablement assets (documentation, video training, demo scripts) remains accurate and up-to-date, providing them with the necessary technical insights and validation to keep content aligned with product releases and prevent stale information from circulating in the field.
• Global Community & Peer-to-Peer Knowledge Sharing: Foster a culture of internal expertise by facilitating community-led knowledge sharing, such as "SE-led" webinar series or regional champion programs, to scale technical knowledge beyond centrally created training materials.

What You Bring

• 5+ years of combined experience in Solutions/Sales Engineering, Technical Enablement, or Technical Architecture within enterprise SaaS, IoT, hardware, or networking industries.
• Proven track record of establishing formal cross-functional enablement pipelines with Product Management and Engineering teams for NPI rollout.
• Direct experience designing and managing physical/virtual hardware-software technical labs, testbeds, or enterprise demo environments.
• Demonstrated capability in building structured technical certification curricula, evaluation rubrics, and skills-validation frameworks.
• Strong technical foundation in cloud networking, IoT architecture, physical security systems, REST APIs, and enterprise IT infrastructure.
• Exceptional communication skills with the ability to translate complex technical specs into compelling field-ready enablement materials.