Contents Technician

About the role

The Contents Technician assists with pack-ins, pack-outs, cleaning, and restoring personal property after water, fire, or smoke damage. This role focuses on handling contents with care, maintaining accurate inventories, following company procedures, and providing excellent customer service.

Responsibilities

• Assist with packing, moving, and transporting customer contents during restoration jobs.
• Help document damage, take photos, and label items for inventory tracking.
• Perform cleaning, deodorization, and restoration of contents using proper tools and equipment.
• Absorb and organize contents in the warehouse.
• Follow instructions from the Contents Lead or Supervisor regarding workflow and priorities.
• Help set up viewing/disposal appointments with homeowners under direction of management.
• Maintain cleanliness and organization of work areas, equipment, and storage spaces.
• Handle restorable and non-restorable items carefully and professionally.
• Communicate respectfully with customers, coworkers, and supervisors.
• Follow safety procedures and company policies at all times.

Qualifications

• Prior experience in contents handling, moving, or restoration preferred (but not required).
• Valid driver's license and ability to pass a background check/drug screening (required).
• Ability to lift 50+ lbs., stand for long periods, and work in varied environments.
• IICRC certification is a plus but not required.

Schedule

Full-time, Monday–Friday On-call rotation may include some evenings or weekends

Pay

$16–$20 per hour (DOE), with opportunities for overtime and performance bonuses

Benefits

• 401(k) with 4% company match
• Health, dental, vision, and life insurance
• Long- and short-term disability
• Paid time off and 6 paid holidays
• Referral program
• Flexible spending and health savings accounts
• Opportunities for professional development