Contents Project Manager

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager to lead the Contents Division, restoring customers' property with care and efficiency.

About the role

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service. This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

Responsibilities

• Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling.
• Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking.
• Manage project scope and estimates using SERVPRO systems and carrier guidelines.
• Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines.
• Monitor cycle time, quality standards, and operational efficiency from start to finish.
• Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items.
• Lead, coach, and hold accountable Contents Technicians and Crew Chiefs.
• Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation.
• Conduct quality checks and audit inventory accuracy.
• Address performance issues with coaching, feedback, and corrective action.
• Participate in recruiting, hiring, onboarding, and development of contents team members.
• Serve as the primary point of contact for customers regarding contents services.
• Set clear expectations and provide professional, proactive, and compassionate communication.
• Ensure customers feel confident their belongings are protected, respected, and properly restored.
• Manage customer satisfaction and online review performance.
• Track contents job profitability and monitor pack-out to pack-back cycle time.
• Maintain inventory accuracy rate and reduce damage/rework incidents.
• Control production efficiency and labor cost.
• Support customer satisfaction and service quality.
• Manage contents equipment, vehicles, supplies, and warehouse organization.
• Ensure proper storage, labeling, and protection of customer property.
• Control production expenses and minimize loss or damage risks.
• Maintain clean, organized job sites and storage areas.

Requirements

• Valid driver’s license.
• High school diploma or GED.
• 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry.
• Ability to lift 50 lbs regularly (100 lbs with assistance).
• Ability to work in physical environments (attics, ladders, tight spaces).

Qualifications

• Experience in contents restoration, moving, warehousing, or inventory management (strongly preferred).
• Knowledge of pack-outs, contents cleaning, and storage processes (strongly preferred).
• IICRC Certification (or willingness to obtain).
• Strong organizational skills and high attention to detail.
• Confidence leading teams in a fast-moving, deadline-driven environment.

Skills

• Takes ownership and accountability for results.
• Holds people to high standards while supporting their growth.
• Stays organized under pressure.
• Balances operational discipline with empathy for customers.
• Cares about quality, speed, profitability, and team morale.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

$58,000.00 - $65,000.00 per year