Content Strategist - Generative AI & User Support

Key Responsibilities

• Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy
• Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses
• Apply and maintain content standards and best practices across all support channels
• Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience
• Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines
• Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation
• Possess strong editorial judgment and critical thinking skills, especially around complex or sensitive topics
• Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms
• Experience working with content management systems (CMS)
• Experience with project management tools

Minimum Qualifications

• Bachelor's degree in English or a related field from an accredited U.S. institution (or equivalent international degree)
• 2+ years of experience in technical writing or content strategy
• At least 6 months of experience writing content for Generative AI applications
• Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics
• Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms
• Experience working with content management systems (CMS)
• Familiarity with project management tools

Preferred Qualifications

• Experience managing projects in fast-paced, ambiguous environments with competing priorities
• Proficiency in data analysis, XML editing, and AI tools
• Background in content development for large-scale digital platforms
• Experience with mixed-methods research or user testing to inform content decisions

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retailer plan
• Vision insurance

Schedule

8 hour shift
Monday to Friday

Job Details

• Location: Remote (U.S.), Bodega Bay, CA
• Job Type: remote
• Posted: a month ago