Content Specialist (Volunteer)

About the Role

Mentor A Promise is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability. We are seeking a Content Specialist for the Mentor Organization to design and implement mentor training and development programs.

Responsibilities

• Create scalable learning pathways for mentors, aligned with organizational goals and safeguarding standards, ensuring mentor engagement throughout the learning process
• Strategize content structure and delivery, making it as accessible as possible; mindful and empathetic toward the time mentors have to prepare and engage
• Design useful, reusable templates that optimize mentors' time and help them make the most of their session plans
• Facilitate training sessions and learning experiences as needed
• Collaborate across functions to identify cross-functional content needs and surface existing resources, so we build on what already exists rather than duplicating it
• Iterate on materials based on mentor feedback and evolving program needs

Requirements

• Experience with instructional design, content creation, learning design, or a related field
• Experience with adult learning and mentorship development
• A talent for turning complex topics or scattered information into clear, structured, engaging materials
• Strong empathy for the end user and a bias toward saving them time
• Collaborative and proactive; comfortable reaching across teams to collect input and relevant resources
• Organized, self-directed, and able to move quickly while keeping quality high
• A commitment to MAP's mission, values, and trauma-informed, dignity-centered approach

What You'll Gain

• The opportunity to directly shape how mentors support children and youth experiencing housing instability
• Hands-on experience designing learning content within a growing nonprofit organization
• Collaboration with educational leaders, program teams, and executive leadership
• Meaningful impact supporting children and families experiencing housing instability
• Professional references and letters of recommendation