Content Librarian

About the Role

VitalSource® is hiring a Content Librarian to contribute to our Product Management team, preferably located in Raleigh, NC, or Boston, MA. Applicants outside these locations will still be considered. We are looking for someone who loves bringing order to complexity and using data to solve real problems. In this role, you'll help power our comprehensive global course materials catalog by combining cataloging expertise with a data-driven approach, ensuring our catalog is accurate, complete, and easy to discover.

Responsibilities

• Research requested course materials, ensuring each item is accurately identified and routed for action.
• Run established daily workflows to ensure course materials are appropriately actioned, routed, and available for the requesting customer.
• Identify content gaps and new publishers to support course adoption requests.
• Analyze catalog records and ensure metadata for each item is complete, accurate, and discoverable across all systems, channels, and users.
• Identify metadata gaps and collaborate with Sales, Customer Success, and Inventory teams to resolve them.
• Propose and collaborate on initiatives that strengthen our catalog or make our workflows more efficient.
• Partner with Product teams to escalate projects needed to support global catalog optimization.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Qualifications

• Bachelor's degree or advanced degree in library science, business analysis, information studies, or a related field.
• 3+ years of related work experience.
• Advanced knowledge of Microsoft Excel.
• Prior experience using business intelligence tools and dashboards, such as Metabase and Looker.
• Ability to travel up to approximately 25%, based on business needs.
• Ability to exercise effective judgment, sensitivity, and creativity in response to changing needs and situations.
• Ability to work independently in a fast-paced, time-critical environment.
• Ability to manage time effectively and prioritize responsibilities.
• Ability to execute and capitalize on opportunities during peak course start periods.
• Strong interpersonal and written/oral communication skills.
• Ability to work cross-functionally and collaborate with stakeholders across multiple teams and levels of the organization.
• Ability to manipulate and analyze large data sets to distill actionable insights.
• Ability to summarize large amounts of data and findings in a concise, clear format.
• Aptitude and interest in learning new tools and technologies, including AI-powered platforms.
• Ability to apply new knowledge, technology, and procedures to job responsibilities.

Preferred Skills

• Knowledge of the product development process, using tools such as Atlassian Confluence and JIRA.
• Aptitude and interest in learning and using various web-based and/or proprietary computer applications, including Salesforce, Slack, and Zoom.

Benefits

• Collaborative, inclusive, and mission-driven culture.
• Competitive base salary and a strong variable component.
• Generous, well-rounded benefits including Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet, and Legal Insurance.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexible work schedules and remote capabilities (by team).
• Opportunities for fitness challenges and rewards.

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/ and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled. We participate in E-Verify.