Content & Knowledge Intelligence Manager

About the role

This is a Full Time, Salary, Exempt position with Continental General. The position is a hybrid role with 3 days in-office. Applicants must be authorized to work for ANY employer in the U.S. and must be based in the Austin, Texas area for this role.

Responsibilities

• Lead, coach, and develop a team of software engineers, platform engineers, integration specialists, knowledge engineers, and administrators.
• Establish clear expectations, accountability, and performance standards.
• Hire, onboard, develop, and retain technical talent.
• Manage team capacity, priorities, and performance, including addressing underperformance when necessary.
• Foster a culture of ownership, continuous improvement, collaboration, and innovation.
• Own delivery outcomes for content management, knowledge management, and AI-enabled solutions.
• Align team priorities and roadmap investments with business objectives to drive modernization of content platforms, workflows, and intelligent document processing capabilities.
• Evaluate architecture options, integration patterns, and build-vs-buy decisions.
• Manage vendor relationships, technology investments, budgets, and resource allocation.
• Communicate delivery progress, risks, and outcomes to senior leadership.
• Led the development and operation of AI-driven knowledge solutions, including knowledge agents, intelligent document processing, and domain intelligence capabilities.
• Establish and maintain domain knowledge models, knowledge graphs, and retrieval frameworks that support AI solutions.
• Partner with enterprise AI teams to deliver scalable, governed AI capabilities.
• Define evaluation frameworks and success metrics for AI-enabled solutions.
• Ensure solutions operate within applicable regulatory, security, and compliance requirements, including HIPAA, SOC 2, and insurance regulatory frameworks.
• Maintain appropriate governance, auditability, security controls, and risk management practices across content and AI platforms.
• Balance delivery speed with regulatory and operational requirements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Computer Engineering, Information Technology, or a related technical field, or equivalent combination of education and relevant experience.
• 8+ years of experience in software engineering, technology delivery, or related technical disciplines.
• Demonstrated people management experience leading software engineers or other technical professionals, including success in hiring, coaching, developing, and managing technical talent.
• Experience leading multidisciplinary technical teams and driving organizational change.
• Demonstrated experience leading complex technology initiatives from strategy through delivery, including the ability to evaluate architecture, integration, platform, and build-vs-buy decisions.
• Experience delivering technology solutions within a regulated industry such as insurance, healthcare, or financial services.
• Working knowledge of compliance and governance frameworks including HIPAA, SOC 2, or comparable regulatory requirements.
• Ability to communicate and defend technical decisions with engineering teams, business stakeholders, and executives.
• Demonstrated experience delivering AI-driven solutions in production environments and experience modernizing enterprise platforms and delivering scalable technology solutions.
• Experience with one or more of the following: Large Language Models (LLMs); Retrieval-Augmented Generation (RAG); Knowledge graphs and ontologies; Agent-based systems; Domain modeling and knowledge management; Intelligent document processing.
• Experience operating with accountability for delivery performance, not solely project execution.
• Ability to balance innovation, compliance, delivery speed, and operational excellence.

Skills

• Ability to communicate and defend technical decisions with engineering teams, business stakeholders, and executives.
• Experience with one or more of the following: Large Language Models (LLMs); Retrieval-Augmented Generation (RAG); Knowledge graphs and ontologies; Agent-based systems; Domain modeling and knowledge management; Intelligent document processing.
• Experience operating with accountability for delivery performance, not solely project execution.
• Ability to balance innovation, compliance, delivery speed, and operational excellence.

Benefits

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas
• Company-paid dental, vision, short-term & long-term disability, and life insurance
• Work-Life Balance – This role offers 20+ days of PTO, 10 paid holidays, and paid volunteer time off
• Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.