Content Developer I

About the role

Our client is seeking a detail-oriented Content Developer to support the creation, maintenance, and continuous improvement of internal knowledge base content and operational procedures. This role is responsible for developing clear, accurate, and user-friendly documentation that supports customer care operations. The ideal candidate is a strong writer with excellent analytical skills who can manage multiple projects simultaneously in a fast-paced, deadline-driven environment. This hybrid position is based in Austin, Texas and requires regular onsite collaboration with cross-functional teams. This is a 12‑month contract with possibility of extension.

Key Responsibilities

• Create, edit, review, and publish knowledge base articles, procedures, and operational documentation.
• Update existing content to ensure accuracy, consistency, and alignment with business requirements.
• Validate information with subject matter experts and business stakeholders.
• Analyze content requests and identify opportunities to eliminate duplicate or conflicting information.
• Partner with project teams to determine documentation impacts for new initiatives and business updates.
• Track content deliverables and ensure documentation is completed on schedule.
• Collaborate with training and learning teams to ensure materials are available for organizational readiness and project launches.
• Manage multiple projects and content requests simultaneously while meeting established deadlines.
• Ensure all documentation adheres to organizational style guidelines and quality standards.
• Maintain confidentiality and handle sensitive information appropriately.

Required Qualifications

• Experience in content development, technical writing, knowledge base writing, or documentation management.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to synthesize large volumes of information and determine relevant content requirements.
• Experience working in a fast-paced, deadline-driven environment.
• Strong organizational and project management skills.
• Ability to work independently and effectively navigate ambiguous situations.
• Experience collaborating with cross-functional stakeholders and business partners.
• Proficiency with content management systems and documentation tools.
• Ability to adapt to changing priorities, processes, and technologies.

Preferred Qualifications

• Experience in corporate communications, technical writing, or knowledge management.
• Project management experience.
• Experience supporting customer service, retail operations, or customer care environments.
• Experience working with global and virtual teams.
• Familiarity with knowledge management platforms and content publishing tools.

Pay

$24.14/hour