Content Developer

About the role

The Content Developer supports Southwest University by designing and developing learning solutions that help employees build the knowledge and skills needed to succeed in their roles. Partnering with subject matter experts, the developer transforms complex operational and business information into engaging learning experiences that support performance, operational consistency, and the Southwest culture. The role leverages learning technologies, development tools, and visual communication techniques to create training for Ground Operations Above Wing, Below Wing, Cargo, Provisioning, Ground Support Equipment, and Customer Accessibility Teams. The position is based at the Dallas, TX headquarters and requires work on‑site during business hours.

Responsibilities

• Develop effective and engaging learning content using industry‑leading development tools.
• Create and maintain all learning material for a specific customer, including online learning, classroom curriculum, job aids, simulations, graphics, and performance‑support tools.
• Work closely with Subject Matter Experts to gather project requirements and ensure content accuracy.
• Plan and estimate project timelines before starting work.
• Build and strengthen relationships with internal and external Southwest University customers to understand audience needs, values, and preferences.
• Balance multiple projects, scope them effectively, and meet milestones and target timelines.
• Provide support and foster collaboration among team members to ensure seamless project execution and collective success.
• Develop in an agile environment and stay adaptable to change.
• Conduct quality assurance and testing of learning content, reviewing for accuracy, functionality, and visual appeal; conduct user or field testing to gather feedback and make refinements.
• Design assessments and evaluation methods to measure learning effectiveness.
• Create storyboards, prototypes, and mockups to visualize and communicate the learning experience.

Knowledge, Skills, and Abilities

• Knowledge of e‑learning authoring tools such as Articulate 360, Rise, Adobe Captivate, Camtasia, and other Adobe tools for authoring instructor and learner guides.
• Understanding of efficient development practices, including the ability to build content that can be easily sustained over time.
• Time‑management and organization skills with the ability to manage multiple projects and deadlines.
• Strong communication and collaboration skills; ability to work effectively with Subject Matter Experts, Project Managers, and other stakeholders.
• Ability to write and edit clear, concise, and engaging content.
• Ability to quickly understand and interpret requirements, actively participate in discussions, and communicate project plans clearly.
• Ability to take direction and leverage constructive feedback, enhancing collaboration and driving successful outcomes.
• Ability to host meetings, showcase content, and address questions professionally and effectively.
• Preferred: Proficiency in Microsoft 365 applications.
• Preferred: Proficiency in Articulate 360 (Rise and Storyline).
• Preferred: Proficiency using AI‑enabled tools to support content creation, editing, and workflow optimization.
• Preferred: Proficiency using Adobe Creative Cloud to create learning deliverables and multimedia assets.
• Preferred: Working knowledge of accessibility standards, including Section 508 and WCAG.

Education

High School Diploma or GED required.

Experience

Intermediate‑level experience with broad knowledge in learning and development practices and in writing and editing content for digital and/or print formats.

Physical Abilities

• Ability to perform work duties from a limited‑space workstation/desk/office area for extended periods.
• Ability to communicate and interact with others in English to meet job demands.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet job demands.

Other Qualifications

• Must maintain a well‑groomed appearance per company appearance standards.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with company attendance standards as described in established guidelines.

Pay

Competitive market salary from $73,600 per year to $81,800 per year, depending on qualifications and experience. For eligible leadership and individual‑contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (eligible dependents included).
• Southwest will help fund your Retirement Savings Plan with company contributions up to 9.3 % of your eligible earnings.
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan when Southwest profits.
• Competitive health insurance for you and your eligible dependents (including pets), with coverage options starting from the first day of employment; 30 days to select and enroll with retroactive coverage.
• 401(k) match contributions subject to the Retirement Savings Plan vesting schedule and applicable IRS limits.
• ProfitSharing contributions subject to the Retirement Savings Plan vesting schedule and at the company’s discretion.